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The Small Business Blog
MARCH 23, 2010
Good Customer Service Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers. In fact, retaining current customers can be more cost-effective as no outgoings are necessary to market and sell to them. So, listen to them.
The Small Business Blog
NOVEMBER 2, 2007
John’s book is full of those moments, when he talks about &# A Solution to THE Small Business Problem “, marketing. His book fills any bootstrappers heart with joy as he takes you step-by-step to developing your own marketing plan. Any if you’re thinking about marketing, you should consider this book.
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The Small Business Blog
JULY 27, 2006
You need to look on your books as your very own window on the health and well being of your business. So, now you know why you need to keep books, but how do you go about it. This would mean you need an extra couple of books for this alone, and can lead to making the whole issue far more complex.
The Small Business Blog
JULY 30, 2010
by Stefan Töpfer on Jul 30, 2010 Fellow blogger John Crickett is busy writing a new book: The Big Book of Business Ideas , and he needs your help. Digg Furl Netscape Yahoo! Digg Furl Netscape Yahoo! John Needs YOU! What do you have to do?
The Small Business Blog
AUGUST 8, 2010
They all have to do their part by providing excellent customer service. Without exception, all of your staff need an in-depth knowledge of the product or service that you provide. Explaining it to potential customers should become second nature to them. Digg Furl Netscape Yahoo! Digg Furl Netscape Yahoo!
The Small Business Blog
JANUARY 1, 2010
We will open the book. The book is called Opportunity and its first chapter is New Year’s Day.&# do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it!
The Small Business Blog
NOVEMBER 17, 2009
If the supplier knows you are ready to buy for the right price they will cut you a deal. Promise to buy from one supplier for better payment terms, like 60 or 90 days. Getting a better price is especially easy to do right now, since suppliers are tripping over themselves to get business. Get better payment terms by negotiation.
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