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7 Customer Service Books to Help You Level Up Your Business

Success

Good customer service will help you level up your business. That’s because great customer service can turn even a dissatisfied customer into one of your biggest brand advocates. But customer service has become increasingly complex with more roles to play than ever. By Jeff Toister. By Mitche Graf.

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Why Is It Important To Enforce Your Pricing, Everywhere?

Allwork

Learn more about FTC pricing here. If you experience inconsistency in price even before you book a tour or buy a plan, what other inconsistencies can you expect further down the line? It also means that to differentiate themselves, aggregators will need to focus on some other value-added service, such as customer service.

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Surprise! Your Customer Service Ain’t All That.

Tips From T. Marie

A recent article on Small Business Trends explains that although you may believe you and your business are providing excellent customer service, chances are your customers/clients aren’t exactly on the same page. Obviously, as business owners we tend to be biased about the delivery of good customer service.

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Book Review: The Customer Service Survival Kit

Service Untitled

The Customer Service Survival Kit was written by Richard S. Gallagher, a practicing psychotherapist and the author of many customer service books who has trained over 20,000 people on how to handle the most daunting situations with customers while improving their confidence and an organization’s customer relations.

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Ep 253: Amaia Arruabarrena – Former Executive Assistant to the CEO of ezCater

LEADERASSISTANT.COM

She focuses on creating an inclusive environment that nourishes trust and encourages learning and vulnerability. She focuses on creating an inclusive environment that nourishes trust and encourages learning and vulnerability. Each review helps me stay motivated to keep the show going! –––

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Ep 234: Sarah Abbott – Executive Assistant to the CEO of Utz Brands

LEADERASSISTANT.COM

In this episode of The Leader Assistant Podcast with Jeremy Burrows, Sarah talks about the challenges and rewards of being an EA, learning to adapt, and the importance of having fun with colleagues to cultivate a thriving culture. Each review helps me stay motivated to keep the show going!

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Ep 239: Lucy Brazier – Author of The Modern-Day Assistant

LEADERASSISTANT.COM

In this episode, Lucy talks about her new book, the Global Skills Matrix for administrative assistants, and much more. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.