Make or Break Moments

FEBRUARY 2, 2010

Blogging – sharing my thoughts about customer service and learning from others about topics I’m interested in. He was just in Easter Island – the one place on earth I really want to go to and we conversed via the comments section of his blog WHILE HE WAS ON EASTER ISLAND. Sharing of pics, videos and fun stuff. Tag you are it!

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

JANUARY 21, 2010

But this time I want to share the story of Johnnie Walker in their historical, yet extremely creative video called “The Walk&# which chronicles the history of one of the greatest adult beverages known to man. I’ve talked about one of them in an earlier post – the musical stairs in Stockholm. You have a unique story as well.

Customer Service 100

Customer Service 2009 2008 Social Media 100

Make or Break Moments

FEBRUARY 8, 2010

Check out the video commercial about how Toyota is focusing on customer cars FIRST. “To restore your faith in our company.&# Accelerators that stick and brakes that don’t work. A bad combination. So how are they handling the situation?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 29, 2010

We shared resources and websites/blogs that we’d found of value like Nathan Kievman with Link Strategies Group and Frank Kern’s videos. We talked about using Market Samurai to research key words and the value of finding the right niche product to connect with targeted prospects.

Learning 100

Learning Customer Service 2009 Social Media 100

Make or Break Moments

MAY 6, 2010

Women had their video cameras out giving impromteu testimonials for each other’s websites. While at the event I met some amazing women and reconnected with some I’d not seen in years. The hallway conversation was all about “how can we collaborate to make each other better?&# “What can I do for you today?&#

Collaborate 100

Collaborate Customer Service 2009 2008 100