Service Untitled

DECEMBER 5, 2012

Jeff Woodland, a blog writer for Genesys recently equated himself to having been a “social vampire” in his customer service dissatisfaction with his Internet provider and contends a business’ reputation can be greatly harmed via Facebook, Twitter, and company forums.

Social Media 40

Social Media Customer Service 2005 Facebook 40

The Small Business Blog

MAY 13, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? One I would add would be to blog as we. You want a little more. Do you think.

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Tips From T. Marie

JULY 27, 2011

But I’ve stayed with them because I’ve gotten some really great customer service…through Twitter. Since my business depends on my internet connection I have a cell phone with a built in private WiFi HotSpot, and although it’s not the fastest, it allows me to work when my main internet connection goes down. Frustrating?

Social Media 100

Social Media Learning Twitter Phones 100

The Small Business Blog

JUNE 29, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? One I would add would be to blog as we. You want a little more. Do you think.

2010 100

2010 2007 2008 2009 100

Service Untitled

APRIL 8, 2010

Service Untitled The blog about customer service and the customer service experience. Everyone puts their best attitude forward when interviewing for a position, but during the training period and internship, we can use the opportunities to observe and evaluate each new customer service agent.

Customer Service 40

Customer Service Training Etiquette Confidence 40

Tips From T. Marie

NOVEMBER 4, 2015

After 8+ years of being the owner of a small business, there are a ton of lessons I’ve learned. But perhaps the most important lesson I’ve learned as a business owner and personally is the one thing I should never do. Of course, I’ve learned this lesson the way many of us do, the hard way. Never forget that things change.

Customer Service 100

Customer Service Purchasing Stress Learning 100

Service Untitled

MARCH 16, 2009

Service Untitled The blog about customer service and the customer service experience. Less time spent by representatives on the phone, over chat, etc. In the long run, increased first contact resolution will almost always reduce contact volume (and costs) and incrase customer satisfaction.

Customer Service 40

Customer Service Etiquette Phones 2006 40

Make or Break Moments

FEBRUARY 25, 2010

“They are looking to learn how to make or purchase things made especially for them,&# she said. I was reading the posts over at Small Business Trends (something I highly recommend you do) and ran across an article by Barry Moltz entitled the 10 Customer Service Trends of 2010.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

DECEMBER 16, 2009

One person was behind the desk, I was no more than five feet away and talking to her when she picked up the phone and called a vendor, totally ignoring my presence. Lesson Learned: One way to create sales is to get people into the store. Yet, a phone call appeared to be more important than engaging me in even trivial conversation.

Customer Service 100

Customer Service 2009 2008 2010 100

The Small Business Blog

MARCH 20, 2008

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? One I would add would be to blog as we. What have I learned yesterday?

2008 100

2008 2007 2006 2009 100

The Small Business Blog

AUGUST 3, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? One I would add would be to blog as we. You want a little more. Do you think.

2007 100

2007 2008 2010 2009 100

Make or Break Moments

MARCH 9, 2010

They have created a company that puts the specific needs of their customers first. What lessons can we learn? I was especially intrigued by what the article refers to it as their Secret Sauce.

Customer Service 100

Customer Service 2010 2009 Attire 100

The Small Business Blog

AUGUST 15, 2007

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? One I would add would be to blog as we. You want a little more. Do you think.

2007 100

2007 2008 2006 2009 100

Tips From T. Marie

DECEMBER 30, 2014

So called experts claimed that blogging had died several years ago when Twitter and Facebook exploded in popularity. Blogs and other content marketing methods take their rightful place as king again in 2015. I’ll take it a step further and say that they also want real content on your blog or in your newsletters. It’s PERSONAL.

2015 100

2015 Social Media 2014 Customer Service 100

Service Untitled

AUGUST 26, 2010

Service Untitled The blog about customer service and the customer service experience. This was an interview I was excited a lot about because I’ve written about American Express a number of times and in pretty much any customer satisfaction or customer service ranking, American Express makes the list.

Interviewing 40

Interviewing Customer Service Credit Card Networking 40

The Small Business Blog

NOVEMBER 19, 2007

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? One I would add would be to blog as we. You want a little more. Do you think.

2007 100

2007 2008 2009 2006 100

The Small Business Blog

NOVEMBER 7, 2007

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? One I would add would be to blog as we. You want a little more. Do you think.

2007 100

2007 Keyboards 2008 2009 100

Practically Perfect PA

JULY 15, 2015

With Assist Travel coming up in September in London I wanted to share one of our most popular blogs with you – The Ultimate Travel Itinerary. A well organised travel itinerary is an essential service that assistants can provide for their managers. At the bottom of the blog I have uploaded the template I use for my Directors.

Travel 100

Travel Suppliers Attire Dropbox 100

Service Untitled

OCTOBER 15, 2013

One can’t separate however, customer service with “social listening”; as Dell states it is a key part of the brand. The company combines customer service phone calls, social media engagement, online strategies, traditional print advertising, and everything in between to further Dell’s recognition.

Social Media 40

Social Media Customer Service 2005 Twitter 40

The Small Business Blog

AUGUST 8, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? One I would add would be to blog as we. You want a little more. Do you think.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

OCTOBER 1, 2007

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? One I would add would be to blog as we. You want a little more. Do you think.

2007 100

2007 2008 2009 2010 100

Customers Rock!

APRIL 26, 2010

(Note: This post is a reprise of an earlier Customers Rock! blog post, and one that was very popular with my readers. As customer listening has become a common topic recently, I felt it would be helpful to post it again, especially as it discusses NON social media listening. You learn a lot about customers doing that.

Social Media 100

Social Media Customer Service Phones Holidays 100

The Small Business Blog

FEBRUARY 12, 2008

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? One I would add would be to blog as we. You want a little more. Do you think.

2008 100

2008 2007 2009 2006 100

The Small Business Blog

OCTOBER 2, 2007

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? One I would add would be to blog as we. You want a little more. Do you think.

2007 100

2007 2008 2009 2010 100

The Small Business Blog

FEBRUARY 21, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? One I would add would be to blog as we. You want a little more. Do you think.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

MAY 18, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? One I would add would be to blog as we. The Customer Is Always Right!

2007 100

2007 2008 2006 2009 100

The Small Business Blog

OCTOBER 11, 2007

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? One I would add would be to blog as we. You want a little more. Do you think.

2008 100

2008 2009 2007 2010 100

The Small Business Blog

JUNE 20, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? One I would add would be to blog as we. You want a little more. Do you think.

2007 100

2007 2008 2006 2009 100

On The Job

JULY 22, 2010

Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Thursday, July 22, 2010 Is Using Social Media at Work a Good Idea? They comment on blogs. It also can be about exchanging professional information and learning about industry trends.

Social Media 100

Social Media Facebook Twitter Legal 100

Success

NOVEMBER 1, 2022

To achieve your goals, you must develop a customer care policy that’s understood and adhered to by every member of your team. Your customer service, sales and marketing teams, and even IT and contractors must understand your corporate retention program for maximum impact. It will draw new clients as well. It often ends there!

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Gifts Customer Service Policies Social Media 279

The Small Business Blog

JANUARY 31, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? One I would add would be to blog as we. You want a little more. Do you think.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

JULY 13, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? One I would add would be to blog as we. You want a little more. Do you think.

2007 100

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Stephanie LH Calahan

JULY 1, 2011

  Keep reading to learn more about what makes this tool unique and maybe you will decide that it could be one of your Productivity Powerhouse Tools too! What sets Batchbook apart from all of the other Customer Relationship Management (CRM) tools out there? Our great customer service! I know this to be true! 

Interviewing 100

Interviewing Google Docs Customer Service Networking 100

The Small Business Blog

APRIL 27, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? One I would add would be to blog as we. You want a little more. Do you think.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

MARCH 14, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? One I would add would be to blog as we. You want a little more. Do you think.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

JANUARY 21, 2008

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? One I would add would be to blog as we. You want a little more. Do you think.

2008 100

2008 2007 2006 2009 100

The Small Business Blog

JANUARY 13, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? One I would add would be to blog as we. You want a little more. Do you think.

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