Service Untitled

JULY 7, 2010

Service Untitled The blog about customer service and the customer service experience. Using the Ritz Carlton and FedEx as models of customer service, changes in American Express service strives to create deeper emotional connections with their customers.

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Credit Card Customer Service Postal Service FedEx 40

Service Untitled

MARCH 15, 2010

Service Untitled The blog about customer service and the customer service experience. On Valentine’s Day, 2007 an ice storm in the northeast set the venue for a customer service disaster when hundreds of passengers were held captive on the tarmac and thousands of travelers were stranded in airports.

Credit Card 40

Credit Card Customer Service 2009 Travel 40

Service Untitled

SEPTEMBER 3, 2010

Service Untitled The blog about customer service and the customer service experience. Question: How do you approach hiring new people versus promoting from within? Question: How does Net Promoter work? And that’s the score that we use with the customer care professional incentive plan.

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Interviewing Customer Service Credit Card Promotion 40

Service Untitled

AUGUST 26, 2010

Service Untitled The blog about customer service and the customer service experience. This was an interview I was excited a lot about because I’ve written about American Express a number of times and in pretty much any customer satisfaction or customer service ranking, American Express makes the list.

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Interviewing Customer Service Credit Card Networking 40

Service Untitled

AUGUST 30, 2010

Service Untitled The blog about customer service and the customer service experience. If a customer still needs further assistance, she can set up an online ticket, attach files, and credit card information, and feel confident all information has been sent confidentially and securely.

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Customer Service Social Media Credit Card Etiquette 40

Success

SEPTEMBER 6, 2021

Any less and you attract too many needy customers. More, and they will expect white-glove customer service. Or a service? When selecting a platform , you’ll want to ask: What are the monthly subscription fees and credit card processing fees? High-quality blog or video content works wonders.

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Social Media Email Google Interviewing 269