Office Dynamics

APRIL 30, 2015

IAAP teamed up with Staples to #CelebrateAdmins. and we brought back the April Blog-a-Thon for the Administrative Professional where we gathered here each weekday with a new content post and shared a place for administrative professionals to comment, question and discuss their careers. Keep coming back! How Well Do You Communicate?

2015 100

2015 Administrative Professionals OfficeTeam Staples 100

Service Untitled

JUNE 8, 2010

Service Untitled The blog about customer service and the customer service experience. That teamwork eventually evolved into a company boasting 62,000 support personnel, 7,000 branches, and 800,000 vehicles. Regularly surveying customers, but keeping questions targeted to one specific area could evaluate the company’s progress.

Customer Service 40

Customer Service Staples Etiquette 2010 40

Service Untitled

SEPTEMBER 15, 2009

Service Untitled The blog about customer service and the customer service experience. Training representatives and putting processes in place to avoid blind transfers is not rocket science, but a majority of companies still do blind transfers more often than not. Having to repeat information to multiple agents or to the same agent.

Customer Service 40

Customer Service Verizon Staples Phones 40

Professional Assistant Blog

OCTOBER 21, 2008

Do you feel that you could find better buys, not just by going to the different stores such as Staples or Grand & Toy , but online as well? There are some companies that, unfortunately, don’t allow for purchases such as stationary , fax machines , toner , etc.

2008 100

2008 Cubicle Fax Google Docs 100

Tips From T. Marie

AUGUST 19, 2011

This article from 2008 states that Nielsen Mobile of the Nielsen Company reported the average mobile user sends 357 text messages to 204 voice calls (incoming or outgoing). The questions arise, when we begin to think about applying traditional etiquette rules to this progressive style of communication. Can we text an RSVP?

Social Media 100

Social Media Phones Staples Facebook 100

Laughing all the Way to Work

JUNE 23, 2009

Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets Thank you so much and I intend to come back to your blog often.

Time Zones 100

Time Zones IAAP Staples Meeting Minutes 100