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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

These examples have one thing in common: From start to finish, these business people and their teams thrilled their customers. In face-to-face situations, it’s best to wear professional attire and work on projecting good posture , a positive attitude , friendly eye contact, a firm handshake, a smile and a look of confidence.

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‘Power Doesn’t Come from a Title’

Success

For example, SAP has an annual holiday party at its North America headquarters, and everyone in the company attends in formal attire. Then, as though recalling his Long Island days, he offers one more recommendation. Make time for the things that matter—to you and to those important to you.” I wouldn’t miss it,” he says.

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Answering Reader Mail: 7 Tips on Attire, Scheduling & Etiquette

Musings of a High-Level Executive Assistant

For example, I set up a sales dial-in call with about 40 people from every continent on the call. For example, I’ve been working on this one client who wants a 30 minute call with my CEO and two of his direct reports, her CEO and one of his direct reports. So far the only mistakes I’ve made have been minor. You can just write “Thx!”

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