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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

MARCH 13, 2022

Or the physician who returns a prospective patient’s call on a Saturday, spends 20 minutes on the phone discussing symptoms, and then shares a private cellphone number with instructions to call back if further medical advice is needed. The prospect is now a patient and has referred dozens of friends.

Email Customer Service Gifts Purchasing

USAA Customer-First Approach to Business » Make or Break Moments

Make or Break Moments

MARCH 9, 2010

They use technology to allow service men and women to deposit checks no matter where they are stationed. They have created a company that puts the specific needs of their customers first. I was especially intrigued by what the article refers to it as their Secret Sauce.

Customer Service

Customer Service 2010 2009 Attire

5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

USAA Customer-First Approach to Business » Make or Break Moments

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