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‘Power Doesn’t Come from a Title’

Success

It has always been about customer service ,’’ McDermott says. “I Every customer I visit is trying to accomplish something new and interesting. He came in not laying down the law but “improving the region’s customer service and taking steps to lift morale.” It is given to you by the people.

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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

In face-to-face situations, it’s best to wear professional attire and work on projecting good posture , a positive attitude , friendly eye contact, a firm handshake, a smile and a look of confidence. In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S. times the impact of spoken ones.

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Answering Reader Mail: 7 Tips on Attire, Scheduling & Etiquette

Musings of a High-Level Executive Assistant

Everything should be scheduled based on priority, always make the other parties feel they are important, and their requests are being heard, and attentive customer service is key. Now that I think about it, when I was interviewed by the other assistant, they were wearing athletic attire and I was wearing a suit!

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