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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

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The window to make a strong first impression with a customer continues to shrink. In a study published in Psychological Science , Princeton psychologists Janine Willis and Alexander Todorov reveal that it takes only a tenth of a second to form an impression of someone when you first meet. times the impact of spoken ones.

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45 Professional Development Books to Level Up Your Career and Your Life

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Hill’s principles are candid, some coming from his own experiences and others in the form of entertaining stories. In The Alter Ego Effect , author Todd Herman suggests that we add another element: creating an alter ego to boost our confidence and skills. I fully endorse this book so that everyone can unlock their potential.

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