AT&T Credit Card Customer Service Etiquette 
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APRIL 14, 2010
Service Untitled The blog about customer service and the customer service experience. Their rewards program provides 2 points for every dollar spent at Nordstrom’s and provides for 1 point when I use the card elsewhere. For every 2,000 points I accumulate, I receive a $20.
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OCTOBER 15, 2010
Service Untitled The blog about customer service and the customer service experience. If we use the accepted premise that it is much easier and much more lucrative to keep established customers coming back, why is there so much attention paid to new customers? I want to be recognized as special too.
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AUGUST 6, 2009
Service Untitled The blog about customer service and the customer service experience. I hand him my credit card and he then instructs me to pull up to the first window and continues to look at his screen. photo credit: Robert Couse-Baker No related posts to display.
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AUGUST 24, 2010
Service Untitled The blog about customer service and the customer service experience. Examples of perks awarded for poor customer service can include coupons, discounts, free upgrades, travel miles, free hotel accommodations, movie tickets, and the list goes on.
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APRIL 28, 2009
Service Untitled The blog about customer service and the customer service experience. The idea is that the companies can power some of their service with their customer communities. Chances are, most of these volunteers aren’t interested in being paid for their work. And not so well?)
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SEPTEMBER 22, 2010
Service Untitled The blog about customer service and the customer service experience. In this part of the interview, we talk about how customer service ties in with the different types of American Express cards and how American Express approaches the important topics of empowerment and taking ownership of issues.
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APRIL 16, 2010
Service Untitled The blog about customer service and the customer service experience. I’m not sure if the limited choices of my home town counted as customer loyalty; but nevertheless brand promises are what shapes customer expectations, and trust is what brings in the maximum customer profits.
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