On The Job

NOVEMBER 18, 2013

The next time you''re feeling a bit down on yourself, you can regain your confidence — and make a good impression on others — if you take time to write down your aspirations and ambitions, a new study reveals. Once you project confidence to the group and its members perceive you well, the effect can be lasting, they found.

Confidence 100

Confidence Assertiveness Goals Networking 100

Practically Perfect PA

SEPTEMBER 22, 2013

Quite often I am asked which courses I would recommend for assistants that are just starting in the profession and want to undertake some training to increase their skills and help them move up the career ladder. I always say that it is extremely important for assistants to attend training courses throughout the year.

Training 100

Training Assertiveness Skills Confidence 100

Practically Perfect PA

DECEMBER 4, 2014

There have been so many times over the years that I have received an email about a fantastic training course or conference that I would love to attend. It really is unheard of in any other profession: so why don’t assistants attend training courses? I’m sure many of you have had a similar experience.

Training 100

Training Networking Assertiveness Expenses 100

Office Dynamics

DECEMBER 7, 2018

I love reading these letters as 1) I see the training we provided truly worked, but more importantly, 2) I learn what executives appreciate—what executives look for in an assistant—and what executives value and observe. More confidence when addressing conflict in a way that leverages relationships. Appropriately assertive.

Assertiveness 180

Assertiveness 2018 Calendars Confidence 180

Office Dynamics

APRIL 2, 2015

Great networking skills. Trustworthy. Ability to remain calm under pressure. Excellent calendaring skills. Customer-service focused. Excellent time management skills. Good listener. Professional presence. Keeps delicate information private. Political knowledge. Anticipation of needs. Knows what the boss needs.

Assertiveness 100

Assertiveness Etiquette Administrative Professionals Skills 100

Office Dynamics

APRIL 11, 2016

You don’t feel confident or happy when you are in conflict with co-workers or even a customer. Here are 14 strategies taken from my flagship administrative training program, The Star Achievement Series®. Use assertive communication techniques. Conflict can hold you back from being your best and giving your best. Take Charge.

Self Esteem 100

Self Esteem Assertiveness Skills Administrative Training 100

Office Dynamics

MAY 9, 2016

You don’t feel confident or happy when you are in conflict with co-workers or even a customer. Use assertive communication techniques. Build a wider networking circle and remain balanced in your at-work relationships and interactions. #13 Conflict can hold you back from being your best and giving your best. 10 Take Charge.

Self Esteem 100

Self Esteem Assertiveness Skills Negotiating 100