Article Customer Service IAAP Resume 
The Office Professionals Place
AUGUST 13, 2009
Enhance your resume and get the Microsoft Office Specialist (MOS) certification or Microsoft Certified Application Specialist (MCAS). Soft Skills Soft skills include being able to handle customer service issues and basic, appropriate, and effective interaction with co-workers, clients and customers, and management.
Laughing all the Way to Work
JULY 12, 2010
Sharron Buttler CPS/CAP President, Ontario Division IAAP When I received the book (on a Friday), I took it home for the weekend and could barely put it down.I I am not responsible for the content on any sites I have linked to as a resource or linked to in my articles. Excellent material! 411 Look Up 411.ca
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