Agenda Calendars Customer Service Social Media 
Make or Break Moments
JANUARY 29, 2010
Chris Brown of Branding and Marketing ( Marketing Resources and Results ) led us through a packed agenda. Yet isn’t there some value in sharing what we’ve learned so that we can all become better in business, better using social media, better with our customer relationships? Are you local?
Make or Break Moments
JANUARY 1, 2010
If customer communication or social media is on your list, I hope you’ll give me a call. If you can remember it, you will do it. What will your three words be? How will you manage the resolutions you’ve established for this new year? I can help. 330-414-8792.
Make or Break Moments
JULY 5, 2010
However, recently there have been incidents where the contestants have had hidden agendas. Here’s what I have to say: Your hidden agendas aren’t so hidden. The same is true with our customers. The employee didn’t realize the impact of her words but the customer and my Mom sure did.
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