Make or Break Moments

JANUARY 29, 2010

Chris Brown of Branding and Marketing ( Marketing Resources and Results ) led us through a packed agenda. But first we went around the table and introduced ourselves.

Learning 100

Learning Customer Service 2009 Social Media 100

Make or Break Moments

JANUARY 1, 2010

If you can remember it, you will do it.

2010 100

2010 2009 Customer Service 2008 100

Make or Break Moments

JULY 5, 2010

However, recently there have been incidents where the contestants have had hidden agendas. Here’s what I have to say: Your hidden agendas aren’t so hidden. The same is true with our customers. The employee didn’t realize the impact of her words but the customer and my Mom sure did.

Agenda 100

Agenda Customer Service 2009 2008 100

Musings of a High-Level Executive Assistant

AUGUST 16, 2010

In interviews I’ve said that I’ve worked for introverts and extroverts and my job is to conform to the needs of my boss. The reality of being an EA is that while the phones, calendar, and travel are essentially the same in every office your boss and your team are always unique people with their own work styles and needs.

Temping 40

Temping Cover Letter Interviewing Resume 40