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How to Respond to Workplace Conflict

Office Dynamics

However, Monday is the perfect time to talk about workplace conflict because we all have to deal with it. Here are 14 strategies taken from my flagship administrative training program, The Star Achievement Series®. Use assertive communication techniques. I’m not referring to full-blown, yelling at each other. Take Charge.

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Happy Administrative Professionals Week! An Admirable Profession

Office Dynamics

Of course this profession is near and dear to my heart since I worked in the administrative profession for 20 years and Office Dynamics has been dedicated to administrative training and development for 25 years. One thing I wanted to talk about today is the many skills you develop when you work in the administrative profession.

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The Power of One

Office Dynamics

I started administrative training in a few of the companies where I worked. I started Office Dynamics in 1990, when there was no one company specializing in in-depth training for administrative professionals. There were training companies like Skillpath and AMA but they offered tons of programs for all types of careers.

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How to Impact Your Work by Rephrasing What You Say

Office Dynamics

I was going to be gone for a few days to conduct an administrative training program. I will never forget how my life changed as an executive when Jasmine Freeman, Chief Executive Assistant, asked me that question. I was standing outside Jasmine’s office on my way out the front door.