Office Dynamics

APRIL 2, 2015

Many times in my live workshops and seminars for executive and administrative assistants, I ask the participant to create a list of qualities, attributes, and attitudes of star-performing assistants. What qualities do assistants think you need to be a great assistant? Over the years, I have collected more than 300 ideas.

Assertiveness 100

Assertiveness Etiquette Administrative Professionals Skills 100

Office Dynamics

MARCH 12, 2015

We had an incredible webinar event with over 1,300 assistants registered to learn more about why, as an administrative professional, they should consider a career certification. She often lists all associations in the back of her publication and has a wide network across the globe of resources for administrative professionals. (JF).

IAAP 100

IAAP ASAP Administrative Professionals Training 100

Laughing all the Way to Work

JANUARY 13, 2009

As wonderful as online learning can be, going to a live conference or seminar with other assistants is something that you should try to do a few times a year. All you need is to put some time aside and close your door, or put some earphones on, and plug into your computer and learn. I think I am just not used to having to think about me.

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

NOVEMBER 22, 2008

I also learned at a "Working Smarter with Microsoft Outlook" seminar that we should not use e-mails as urgent requests. I had a situation a couple of years ago where I had replied to an e-mail that I had mis-read and that caused a bit of kirfluffle (not sure how spell that). This little tip has been a huge time-saver for me. (for

Time Zones 100

Time Zones IAAP International 2008 100