Administrative Professionals Assertiveness Confidence Reference 
Office Dynamics
APRIL 11, 2016
I’m not referring to full-blown, yelling at each other. You don’t feel confident or happy when you are in conflict with co-workers or even a customer. Use assertive communication techniques. You might think talking about conflict is not very motivating, especially to kick off the week. It doesn’t make you feel good, does it?
Office Dynamics
NOVEMBER 2, 2012
Comprehensive Course Materials can be used as reference guides and for individual study. Certified Executive Administrative Professional ( CEAP ) curriculum-based designation is awarded to those students communicating their interest to apply. Equally important is the ability to communicate your needs assertively.
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