Administrative Professionals Assertiveness Confidence Negotiating 
Office Dynamics
MAY 9, 2016
You don’t feel confident or happy when you are in conflict with co-workers or even a customer. Use assertive communication techniques. There are times when you should not negotiate but instead must walk away. In addition, the constant push for quality and improved customer service necessitates cooperation among employees.
Office Dynamics
APRIL 11, 2016
You don’t feel confident or happy when you are in conflict with co-workers or even a customer. Use assertive communication techniques. There are times when you should not negotiate but instead, you must walk away. Conflict can hold you back from being your best and giving your best. It doesn’t make you feel good, does it?
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