Office Dynamics

APRIL 5, 2017

Do you wish you were more confident? More assertive? Administrative Professionals Week and April is the perfect time to think about your career as an administrative assistant, executive assistant, and secretary. How can you deliver over-the-top customer service to your internal and external customers?

Administrative Professionals 221

Administrative Professionals Assertiveness 2017 Customer Service 221

Office Dynamics

APRIL 2, 2015

Customer-service focused. Professional presence. If you want to hear the real secrets of star-performing assistants, join our free webinar on June 4 called The Star Performer’s Secret Sauce: 25 Proven Tips to Administrative Excellence! Detail oriented. Positive, can-do attitude. Ability to prioritize. Accountable.

Assertiveness 100

Assertiveness Etiquette Administrative Professionals Skills 100

Office Dynamics

MAY 9, 2016

In addition, the constant push for quality and improved customer service necessitates cooperation among employees. You don’t feel confident or happy when you are in conflict with co-workers or even a customer. Use assertive communication techniques. Sometimes what we think is the problem, really isn’t.

Self Esteem 100

Self Esteem Assertiveness Skills Negotiating 100