article thumbnail

Ep 227: David Karandish on Automation in the Workplace, Energy Management, and the Executive Assistant Partnership

LEADERASSISTANT.COM

Capacity is a support automation platform that uses AI to deflect emails, calls, and tickets so internal and external support teams can spend more time doing their best work. He and his business partner Chris Sims started the parent company of Answers in 2006 and sold it to a private equity firm in 2014 for $960m.

article thumbnail

The Customer Isn’t Always Right But How Do You Know Where to Draw the Line?

Success

In emails and phone calls, Lynch explained that “it’s easier for our clients to see everything, then pare back” as desired, and that deleting is easier than mocking up additional pages. This article was published in December 2014 and has been updated. The post The Customer Isn’t Always Right But How Do You Know Where to Draw the Line?

2014 250
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

NEW: Certification in Your City! Mastering Exceptional Self-Leadership for Executive & Administrative Assistants

Office Dynamics

Joan and Jasmine of Office Dynamics International are hitting the road in 2014. Branding is not only about outer appearance; it also includes having a calm demeanor, upbeat attitude, being on time, or providing outstanding customer service to your internal and external clients. By Joan Burge. Certification is Optional.).

article thumbnail

Ten Small Business Trends You Need to Embrace in 2015

Tips From T. Marie

This week we will say goodbye to 2014 and welcome a new year. That means responsive websites, cloud storage of shared documents and ease of communicating via email and social media. Customer Service Goes SOCIAL. Most of them were business trends for 2014 as well. Being CONNECTED. It’s PERSONAL. They should.

2015 100
article thumbnail

How to Create the “VIP Experience” for Your Clients with a Welcome Packet

Office Organization Success

3 Simple Steps to Creating Your Own Customized Marketing Action Plan. This goes beyond the professional, courteous, customer service that is part of your business but extends into the “experience” of your business – it’s about how you make your clients feel and the experience they get as a result of working with you.

article thumbnail

VA Interview with Bec Baints

Karen Vivarelli

About Bec Hi I’m Bec and I’m based in Melbourne, Australia and have been living in this incredible city since 2014. I have over 15 years corporate experience, my roles have included executive administration, office management, client account servicing, project management and customer service. . You really wont regret it.

article thumbnail

Six reasons every assistant should be using a corporate taxi service

Practically Perfect PA

Everyone that signs up to a GetTaxi Corporate Account will have access to a dedicated account manager and access to a 24hr customer service number. In fact, I found out the other day that half the Fortune 500 companies use GetTaxi’s corporate service. The code expires 31/12/2014, so get hailing! Email: sales.uk@gettaxi.com.

Travel 100