The Customer Isn’t Always Right But How Do You Know Where to Draw the Line?
Success
MARCH 16, 2022
During a follow-up call, Craig learned that the client’s real concern was “about being able to deliver on her side of her business once my work was complete.” This knowledge stops Craig from dropping rates simply to land a project, something she would later regret. This article was published in December 2014 and has been updated.
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