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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

Or what about an elegant restaurant that has a dress code prohibiting shorts? Instead of turning someone away, a restaurant staffer escorts him to a private closet that has “loaner pants.” A couple of hours later, the happy patron pays his $200 tab; he will return to the restaurant nine times the next year.

Email 277
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From the archive: The role of workplace design in employee engagement

Workplace Insight

This is because, consistently, the most engaged workers were those who had more control over their work experience, including the ability to concentrate easily and work in teams without being interrupted. This means they can manage their need for privacy, concentrate more easily and collaborate with their teams without disruptions.