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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

Or the physician who returns a prospective patient’s call on a Saturday, spends 20 minutes on the phone discussing symptoms, and then shares a private cellphone number with instructions to call back if further medical advice is needed. According to the Echo 2012 Global Customer Service Barometer , only 7 percent of U.S.

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Develop a Leader’s Mind

Success

It’s very clear in my head that if I’m healthy and sharp, it’s in her best interest, because I can guide my daughter and granddaughter through the medical system that she’s likely going to depend on for the rest of her life. A large portion of your brain is made up of docosahexaenoic acid (DHA), a form of omega-3 fatty acids found in fish.

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We all have relationship regrets — and here’s how we can learn from them

Ideas.Ted

In 2005, Deepa’s husband sent a note to the people in his wife’s life informing them that Deepa had been diagnosed with an aggressive form of cancer. . In the World Regret Survey, my collection of more than 18,000 individual regrets from people in 109 countries, many participants reported the sense of loss that accompanies a closed door.

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What Is Happiness and Why Is It Important?

Success

author of Happiness: Unlocking the Mysteries of Psychological Wealth , created five simple questions to assess overall happiness—the Satisfaction with Life Scale—which has since become a universal survey used in most happiness research. Many studies bear out that once basic needs (shelter, nutrition, security, adequate medical care, etc.)

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Want to expand your horizons? 35 new books from TED speakers that will enlarge your world

Ideas.Ted

When 37-year-old neuroscientist Jill Bolte-Taylor had a massive stroke in 1996, she lost her ability to form words and move her body but also experienced what she would later describe in her TED Talk as “euphoria”. Here, she shares what has happened since her recovery and corrects common misconceptions about how brains function.

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