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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

In a study published in Psychological Science , Princeton psychologists Janine Willis and Alexander Todorov reveal that it takes only a tenth of a second to form an impression of someone when you first meet. According to the Echo 2012 Global Customer Service Barometer , only 7 percent of U.S. Do your homework.

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An Open Letter To Our Prime Minister, David Cameron

The Small Business Blog

From April 2011, HMRC will no longer accept paper form tax returns and accounts from companies. Paper accounts will still need to be prepared for shareholders in proper form, but government will require them to be tagged to comply with their iXBRL standards. It will also result in significant risk of error. Digg Furl Netscape Yahoo!

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