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What happened to customer service at Sears?

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According to online surveys, over 80 percent of customers now give Sears poor customer service grades citing reasons of inept management, unreliable products, poor customer service, and a profound lack of employee training. billion in 2012. So what has happened? Can Sears be saved?

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Can Facebook emotionally manipulate customer service?

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The emotional manipulation factor has been all abuzz this past week after the published results of a January 2012 subliminal study by Facebook was revealed in the Proceedings of the National Academy of Sciences. We do research to improve our services and to make the content people see on Facebook relevant and engaging as possible.

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In the fiercely, competitive struggle of fashion and service, Burberry does it well

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What keeps a company in business in today’s competitive retail market? For the luxury brands, buyers insist on the quality of merchandise accompanied by exceptional customer experiences. Possibly Related Posts: What happened to customer service at Sears? The entire history of Sears is way beyond the scope.

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Introducing the SUCCESS 125

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Recognized by the Congressional Black Caucus, Black Enterprise , Fast Company , and many other organizations and media outlets, Accius not only forges a strategic path forward for people over age 50, he brings others along with him. He is a teacher, a mentor, a coach, a convener, and a doer. Grant Cardone. Entrepreneur, best-selling author.

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