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What happened to customer service at Sears?

Service Untitled

The entire history of Sears is way beyond the scope of today’s blog post, but a short summary of Sears has its roots dating back to 1886 when the founder, Robert Sears began selling watches in Chicago. billion in 2012. Can Sears be saved? Customer service begins with employees who want to be working and doing their best.

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The Real Reasons People Are Quitting by Bonnie Low-Kramen

Bonnie Low Kramen

It costs a company 6-9 months of an employee’s annual salary to replace them. That number has increased from age 42 in 2012. When she was hired, her manager said she would be on track for promotions and salary increases but in three years, she was overlooked numerous times. What’s Stopping Us? That is just for one person.

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