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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

According to the Echo 2012 Global Customer Service Barometer , only 7 percent of U.S. Transactional milestones are any events that move the customer through the purchasing experience. But two years ago, my company sent each of 50 clients a Christmas gift from Chicago Steaks. You are now our new most favorite customer!

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The 2013 Productivityist Holiday Gift Guide

Productivityist

This year I decided to offer holiday shoppers a bit more time to explore possible gift ideas for the productivity enthusiast — aka the "productivityist" — in their lives. The Productivityist Holiday Gift Guide for 2013 may be a long read, but it may just spark some gift ideas you hadn''t considered. I''m glad I did.

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Administrative Professionals Day Gift List for 2013

Office Dynamics

You''ve likely landed here because you just realized that Administrative Professionals Day is around the corner and you need a gift. You might just be curious what kind of gifts would be appropriate for an assistant. Having a day (or week) for administrative professionals isn''t about Hallmark making a buck.

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Introducing the SUCCESS 125

Success

Leigh Burgess is a creative strategist who uses her gifts to help others. So, we asked you, our readers, to nominate the people who have made long-lasting, positive change in your life. And with that, we introduce to you, the SUCCESS 125. Jean Accius. Senior Vice President. He is a teacher, a mentor, a coach, a convener, and a doer.

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