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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

Or the physician who returns a prospective patient’s call on a Saturday, spends 20 minutes on the phone discussing symptoms, and then shares a private cellphone number with instructions to call back if further medical advice is needed. According to the Echo 2012 Global Customer Service Barometer , only 7 percent of U.S.

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Want to expand your horizons? 35 new books from TED speakers that will enlarge your world

Ideas.Ted

Leading from Anywhere: The Essential Guide to Managing Remote Teams by David Burkus (TED Talk: Why you should know how much your coworkers get paid ) . Hard to believe, but in 2018, only roughly 3 percent of US employees worked from home, reports management researcher David Burkus. Read an excerpt here. ) .

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