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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

In a study published in Psychological Science , Princeton psychologists Janine Willis and Alexander Todorov reveal that it takes only a tenth of a second to form an impression of someone when you first meet. According to the Echo 2012 Global Customer Service Barometer , only 7 percent of U.S. Photo by @Korneevamaha /Twenty20.

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SUCCESS Celebrates 125 Years of Progress, Positive Thinking and Personal Growth

Success

Along with SUCCESS , these books have helped form the foundation for what personal development is today. Heisz stepped down in 2012, and in 2016 Hardy and the brand parted ways. In 2018, the magazine shifted from a monthly printing schedule to quarterly, and then went bi-monthly beginning in 2019. Hill and W.

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The new IPCC climate report is hugely important — and here are 6 main takeaways

Ideas.Ted

The long-awaited report is the sixth assessment of its kind since the panel was formed in 1988. The report highlights that some recently observed hot extremes, such as the Australian summer of 2012–2013 , would have been extremely unlikely without human influence on the climate. meters between 1901 and 2018.

2018 144
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If You Think You’re Unbiased, You’re Wrong

Success

Among the initiatives that emerged from the exercise was a group formed to “[identify] and [support] sales and marketing strategies” that could be utilized to reach women- and minority-owned businesses. We need to stop thinking about diversity programs in the workplace as a form of affirmative action. As of 2019 , U.S. million) of U.S.

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Want to expand your horizons? 35 new books from TED speakers that will enlarge your world

Ideas.Ted

When 37-year-old neuroscientist Jill Bolte-Taylor had a massive stroke in 1996, she lost her ability to form words and move her body but also experienced what she would later describe in her TED Talk as “euphoria”. In 2012, Pastor Paul Williams was a leader of an evangelical church.

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