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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S. Transactional milestones are any events that move the customer through the purchasing experience. Here’s one of five emails I received on one order: Dear Todd AKA Shindigz Customer of the Day, CONGRATULATIONS!

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The Evolution of CRM

Productivity Bits

Copyright © 2011 Productivity Bits. Customer activity such as emails, orders and invoices can all be linked to this. A CRM system can create, record and effectively manage order fulfillment data such as transaction documents, sales orders, invoices, purchase orders and credit notes. Visit the original article at [link].

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Inside the Edinburgh PA Network

Practically Perfect PA

One of the reasons I started Practically Perfect PA back in 2011 was because I wanted to create an online community for assistants. Meeting other assistants who work near by, who share the same suppliers, hotels, restaurants etc. Drop us an email edinburghpa@gmail.com or Tweet Us! It is brilliant! We try to meet regularly too.

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The Great Calendar Debate - Paper or Electronic - 21 Experts Weigh.

Stephanie LH Calahan

  One item frequently purchased at this time of year is a calendar or planner for the upcoming year.  Keeps all your appointments, contacts and email in one spot so it's all synched up. I can also store email templates and phone "scripts" (bullet point items of what to cover on certain types of calls).

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