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FEBRUARY 6, 2013

The fast paced world of Twitter, Facebook, and Yelp combined with the technological advances of smart phones, interactive websites, and emails enable millions of users to make better informed decisions than ever before possible. Treat the customer with respect. Your call is very important to us.) Your call is very important to us.)

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Customer Service Social Media 2005 Phones 40

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JANUARY 3, 2011

Is it really poor customer service or do we as consumers expect too much? Unfortunately, Macy’s customer service was rude and even argued with me telling me that the store never carried the brand, and I could not have purchased it from their store. I’m looking forward to a great year of customer service.

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Customer Service Purchasing Restaurants 2011 40

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JUNE 5, 2012

It’s true that not every company can employ the 24/7 quality phone service of a corporation like American Express, but customers look for the least amount of work they have to do in order to be the happiest with their purchases. In 2011, over 72.6

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Customer Service Purchasing Equipment 2011 40

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JANUARY 31, 2012

million of these in the fourth quarter of 2011. We use our smartphones to read bar codes, read blogs and join in on Twitter and Facebook. It’s a company’s duty to have a cohesive and efficient team who are properly trained when an unresolved issue presents. AT&T sold 9.4 photo credit: Symic.

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Customer Service 2011 Purchasing Twitter 40