Remove 2011 Remove Customer Service Remove Email Remove Twitter
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Can personal customer service survive in a digital world?

Service Untitled

The fast paced world of Twitter, Facebook, and Yelp combined with the technological advances of smart phones, interactive websites, and emails enable millions of users to make better informed decisions than ever before possible. After all, a 24 hour turn-around period to answer an email is considered standard.

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Back to the basics for customer service

Service Untitled

Is it really poor customer service or do we as consumers expect too much? Unfortunately, Macy’s customer service was rude and even argued with me telling me that the store never carried the brand, and I could not have purchased it from their store. I’m looking forward to a great year of customer service.

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Employ more customer service options to provide a concierge level of excellence

Service Untitled

It’s true that not every company can employ the 24/7 quality phone service of a corporation like American Express, but customers look for the least amount of work they have to do in order to be the happiest with their purchases. In 2011, over 72.6

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How to survive customer service blunders in the world of social media

Service Untitled

Jeff Woodland, a blog writer for Genesys recently equated himself to having been a “social vampire” in his customer service dissatisfaction with his Internet provider and contends a business’ reputation can be greatly harmed via Facebook, Twitter, and company forums. The conversion.

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Pre Budget Report: Labour Darling Plays Class War Trump Card

The Small Business Blog

While any real and immediate public spending cuts are delayed until at least 2011, so not to disgruntle potential Labour voters, higher earners where hit hardest again. Early indications via twitter and other online social media is that more and more people thinking about leaving the UK to set up shop abroad. Sponsors Advertise Here?

Budget 100