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‘Tis the season to rev up the customer service

Service Untitled

Statistics for the 2011 shopping holiday season look a little scary for merchants this year. And what that means is the need of customer service representatives demonstrating those people skills that assure shoppers they are making good decisions. Luckily 49 percent say they are going to spend the same amount.

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Pre Budget Report: Labour Darling Plays Class War Trump Card

The Small Business Blog

Pre Budget Report: Labour Darling Plays Class War Trump Card by Stefan Țpfer on Dec 09, 2009 In an unprecedented weak budget spiked with half truths, Mr Darling is trying to ignite a class war in the UK in an attempt to boost the Labour Party election prospects Рa dangerous game to play with our fragile economy at this time.

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Back to the basics for customer service

Service Untitled

Is it really poor customer service or do we as consumers expect too much? I didn’t wear it for a while because it was way beyond my budget at the time, and so I waited for a special occasion to dress up and show it off. I’m looking forward to a great year of customer service.

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Small Business World News Round-up – 2009/12/15

The Small Business Blog

Small Business World News Round-up – 2009/12/15 by Stefan Töpfer on Dec 15, 2009 Here is this week’s news round-up for home business, micro business, sole-traders, freelancers, self-employed and any one who is interested in small business news from around the world. per cent in April 2011 has angered small business owners.

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Service Untitled» Blog Archive » Employee engagement is a force.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Let’s face it; the more positive employee engagement, the more positive customer service, and the more company success. The last few years have been a time for slashed training budgets. Great thoughts!

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An Open Letter To Our Prime Minister, David Cameron

The Small Business Blog

In the interest of fairness it is necessary to end the practice of giving projects only to large multinational corporations – which often fail or run massively over budget – while better and more innovative solutions are available at a fraction of the cost. It is a basic human right to live in legal certainty. VB, Stefan PS.

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ClickUp vs. Trello: Which is the best project management software?

BMT Office Administration

Before you know it, you’ll have 15 email threads to keep up with, as well as loads of time-tracking spreadsheets for each team member. That’s why I’m comparing ClickUp vs. Trello to see which program offers the best features, customer support, and pricing — so read on to learn more. Trello Power-Ups. What is Trello?