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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

In a study published in Psychological Science , Princeton psychologists Janine Willis and Alexander Todorov reveal that it takes only a tenth of a second to form an impression of someone when you first meet. In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S. Successful businesses S.I.T.

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Want to expand your horizons? 35 new books from TED speakers that will enlarge your world

Ideas.Ted

When 37-year-old neuroscientist Jill Bolte-Taylor had a massive stroke in 1996, she lost her ability to form words and move her body but also experienced what she would later describe in her TED Talk as “euphoria”. asks Suleika Jaouad, who had to face her own mortality in 2011. What would you write about if you knew you might die soon?”

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