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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

Start by learning about them via LinkedIn , Google, Facebook and even the customers’ own webpages; you’ll arm yourself with their photographs, knowledge of their businesses, circles, hobbies, favorite music and special interests. In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S.

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The Stunning Growth of Small Business Globalization

Small Business Labs

 percent of all identified US importers in 2011. Key quote: Small businesses worldwide are becoming “micro-multinationals” by using digital platforms such as eBay, Amazon, Facebook, and Alibaba to connect with customers and suppliers in other countries. Back in 2008 we forecast that by 2018 almost half of U.S.

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