Make or Break Moments

MAY 7, 2010

Age of Conversation 3 captures the distinct shift from social media as a hypothetical consumer loyalty tool, as it was considered only a little more than a year ago, to its current state as a staple in the modern marketing toolbox. Yours truly has a chapter in this book as well as in the Age of Conversation 2.

Social Media 100

Social Media Customer Service 2009 2008 100

Laughing all the Way to Work

JUNE 23, 2009

© Copyright Patricia Robb 2010 23 June, 2009 Colour Coding Works. 5, 2010 at 12 p.m. Patty Buckner North Bay Index by date ► 2010 (26) ► September (2) What's all the fuss about reading contracts? Admin in the Spotlight: Interview with Lynn Holgat. Lets enjoy our day together.©

Time Zones 100

Time Zones IAAP Staples Meeting Minutes 100

Service Untitled

SEPTEMBER 15, 2009

Training representatives and putting processes in place to avoid blind transfers is not rocket science, but a majority of companies still do blind transfers more often than not. The four examples above are good examples of broad categories of customer service frustrations.

Customer Service 40

Customer Service Verizon Staples Phones 40

Service Untitled

JUNE 8, 2010

Three questions pertaining to customer service became staples: How satisfied were you? Included in the training were steps to turn angry customers around. Service Untitled The blog about customer service and the customer service experience. What could we have done to improve our service? What do you think we do especially well?

Customer Service 40

Customer Service Staples Etiquette 2010 40