Make or Break Moments

MARCH 9, 2010

Tags: BusinessWeek , customer first , customer focused , USAA Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2010 2009 Attire 100

Make or Break Moments

JANUARY 29, 2010

His phone is turned off – probably to avoid my text messages – and the silence is killing me. I am presenting a series of four workshops on Social Media scheduled to begin February 10 and follow for three additional Wednesdays. So I focus on work. Except, guess what?? Except here’s the rub.

Social Media 100

Social Media Customer Service 2009 2008 100

Stephanie LH Calahan

DECEMBER 22, 2010

.  Today, I share links to a number of different blogs and sites with content on: Planning Productivity Tools Mindset/Focus Social Media Productivity Time Management Tweet Planning Plan for a Better 2011: [link] (post) -- Chris Brogan shares his straight forward approach to annual planning.  hours a week = 182.5

Social Media 100

Social Media 2011 Fax Networking 100

Make or Break Moments

DECEMBER 16, 2009

One person was behind the desk, I was no more than five feet away and talking to her when she picked up the phone and called a vendor, totally ignoring my presence. Yet, a phone call appeared to be more important than engaging me in even trivial conversation. Lesson Learned: One way to create sales is to get people into the store.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

AUGUST 10, 2010

Posted by Deborah Chaddock Brown on August 10, 2010 under Customer Moments , Employee Moments , First Impressions | Read the First Comment Customer Relationships are just like good friends They sound similar but do they mean the same thing? Or would they? Share your tips for success here.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MAY 20, 2010

Well, when it comes to social media or technology my first stop is to the source: Mashable. Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. You Betcha! So what is the first step? So what is the one great tip?

Customer Service 100

Customer Service 2009 Social Media 2008 100

Make or Break Moments

MARCH 12, 2010

Even online retailers need phone support (there’s nothing worse than going to a website and having to unravel the great mystery of figuring out how to contact them beyond the FAQ list!) Out-serve competitors (don’t bash them – just be better!) If you were going to add to the list – what would you add?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

DECEMBER 21, 2009

The purpose of your website should be to get the reader to take a predetermined action: pick up the phone, send you an email or fill out a contact form. Make sure your website is doing its part to capture the reader’s attention and get them to pick up the phone so you can do your magic.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 28, 2010

Tags: building relationships , make or break moments , sales approach Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

FEBRUARY 1, 2010

If we are conversing online or over the phone – the desire to multi-task while we talk can be overwhelming, but if you read Larry’s article you can hear just how wrong that decision was. If you are conversing on line or over the phone – put aside distractions. Please and Thank you are very appropriate.

Customer Service 100

Customer Service 2010 2009 2008 100

On The Job

AUGUST 19, 2010

Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Thursday, August 19, 2010 How to Network -- and Not Hate It One of the reasons I wanted to be a newspaper reporter -- and not a television reporter -- was because I didnt want to be in front of a camera.

Networking 100

Networking Social Media Promotion 2010 100

Small Business Labs

SEPTEMBER 7, 2010

Defining Small Business Innovation 2010 Top 10 Small Business Trends Intuit Future of Small Business Resources The Changing Face of Entrepreneurs The Connected World of Entrepreneurs Disclosure Policy Emergent Research works with corporate, government and non-profit clients.   We also use iPads at Emergent Research. 

2010 100

2010 Social Media Retirement 2020 100

Make or Break Moments

JULY 14, 2010

Jay Izenman • This is it, Answer the phone!! There is no better thing to build a customer relationship then answering the phone, getting back to people and just making them feel wanted as a customer. I love the lively discussions that happen on LinkedIn in the various groups.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 20, 2010

Of course that means we have to engage them in conversation – exit interviews – follow up surveys or phone calls to ask about the service and experience and then listen for patterns. I was talking with Business Coach and Professional Speaker Leslie Ungar of Electric Impulse Communications about customers.

Customer Service 100

Customer Service 2009 2008 2010 100

Stephanie LH Calahan

JANUARY 5, 2011

Work With Stephanie « Start the New Year off with a New Focus on Your Personal Affairs | Main | Listen Live to Stephanie on Edge of Change - Interview with the Experts #Productivity #Organization » Procrastination, Email, Multi-Tasking, Family Management, Soc Media Backup Etc. Archive Network with Steph Is This You?

Email 100

Email Management Social Media Phones 100

Loosely Speaking

JULY 26, 2010

July 2010 Podcast Program Notes. Tara and I learned a LOT from this interview about considerations we should all realize when we are using the space, electricity, and wifi at cafes, coffeehouses, and restaurants for business purposes. Online: www.cupperscoffee.com Phone: 928.445.1636. Episode 2: March 2010.

2010 100

2010 Interviewing 2006 Restaurants 100

On The Job

AUGUST 23, 2010

Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Monday, August 23, 2010 7 Tips for Getting Off to a Great Start in a New Job Its a tough time to be entering the workforce. Answer the phone correctly. "Yo!" is not the proper way.

Cubicle 100

Cubicle Phones Etiquette Social Media 100

On The Job

AUGUST 2, 2010

Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Monday, August 2, 2010 3 Ways to Quit Being So Rude With Technology In the good old days, you put in your time at work then went home. August 6, 2010 6:27 AM Anita said.

Telecommuting 100

Telecommuting 2010 Social Media Interviewing 100

On The Job

DECEMBER 28, 2009

Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Monday, December 28, 2009 10 gifts to give your career As the gift-giving season draws to a close, it’s time to remember that you still have one more gift left to bestow: The gift of a better career.

Gifts 100

Gifts 2009 Social Media 2010 100

The Small Business Blog

FEBRUARY 21, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come?

2007 100

2007 2008 2006 2009 100

Make or Break Moments

FEBRUARY 25, 2010

I was reading the posts over at Small Business Trends (something I highly recommend you do) and ran across an article by Barry Moltz entitled the 10 Customer Service Trends of 2010. Deborah Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. Thanks so much for sharing.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

FEBRUARY 16, 2010

As the phone is ringing, I tell my daughter – it is after 6pm on a holiday – they aren’t open. Tags: Learned Owl , local community , serving the community Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. So I call the local bookstore, The Learned Owl.

Learning 100

Learning Customer Service 2009 2008 100

Make or Break Moments

AUGUST 27, 2010

Posted by Deborah Chaddock Brown on August 27, 2010 under Customer Moments | 2 Comments to Read I am working on writing a series of articles for a customer on the importance of developing and documenting business systems. Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2009 2008 2010 100

The Small Business Blog

NOVEMBER 16, 2009

Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come?

Finance 100

Finance 2007 2008 2009 100

Make or Break Moments

FEBRUARY 15, 2010

“If they have great content, the reader stays longer and then picks up the phone or emails or places an order, right?&# “Yes – that’s what I offer. Having worked in the corporate world more than 25 years I decided to give it a go as an entrepreneur. I had experience. Words People Read.&# “Nope.

Customer Service 100

Customer Service 2009 2008 2005 100

Service Untitled

JUNE 24, 2010

and after a quick email exchange, John was nice enough to agree to an interview. Here’s the interview with John. Additionally, we have a knowledgeable crew of product specialists that answer end user’s questions via phone or e-mail, and advise our customers on the best product to use or how to set up their products.

Interviewing 40

Interviewing Customer Service 2010 Etiquette 40

On The Job

MAY 19, 2010

Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Wednesday, May 19, 2010 The Most Critical Lessons From This Crummy Job Market When I was a kid, one of those "grown-up" sayings that made no sense to me was "never say never again."

2010 100

2010 Networking Social Media Retirement 100

On The Job

JUNE 2, 2010

Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Wednesday, June 2, 2010 Stop Putting It Off: Deal With Procrastination Once and For All Ive been writing my Gannett workplace column for about 17 years. June 5, 2010 8:57 PM Anita said.

Social Media 100

Social Media 2010 Facebook Stress 100

Make or Break Moments

MAY 11, 2010

I’ll never know if I don’t pick up the phone and ask. Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. The dishwasher and dryer come to mind. The cats; with a little food and water can set for a couple days without interference. Thanks for the great post!

Customer Service 100

Customer Service 2009 2008 2010 100

Service Untitled

JUNE 30, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer service procedures and social media preparation Cheryl June 30, 2010 Customer Satisfaction , Little Things, Big Differences , Proactive No Comments You wouldn’t jump into a swimming pool if you didn’t know how to swim.

Customer Service 40

Customer Service Social Media Mentoring Etiquette 40

The Small Business Blog

NOVEMBER 23, 2009

Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come?

UPS 100

UPS 2007 2008 2009 100

The Small Business Blog

DECEMBER 7, 2009

Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come?

2009 100

2009 UPS 2007 2008 100

Laughing all the Way to Work

SEPTEMBER 18, 2009

© Copyright Patricia Robb 2010 18 September, 2009 Atlanta, Georgia: The City that Smiles I recently arrived in Atlanta, Georgia to attend OfficeArrow s Lift Summit on Social Media. 5, 2010 at 12 p.m. Admin in the Spotlight: Interview with Lynn Holgat. (for Lets enjoy our day together.© 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

The Small Business Blog

NOVEMBER 30, 2009

Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come?

2009 100

2009 UPS 2008 2007 100

The Office Professionals Place

NOVEMBER 4, 2009

Wright, Author So Youve Got the Job Interview - Now What? This morning the phone rang - youve got an interview! Obviously you really want the job, and to get this job, youve got to really shine in the interview. Treat the interview as your first day on the job – come in prepared to show what you can do.

Cover Letter 100

Cover Letter Interviewing Resume Filing 100

On The Job

AUGUST 12, 2010

Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Thursday, August 12, 2010 Are You Enabling an Alcoholic Co-Worker? Patricia August 13, 2010 10:31 AM Anita said. Is Using Social Media at Work a Good Idea?

2010 100

2010 Social Media Stress Restaurants 100

Service Untitled

OCTOBER 25, 2010

The expansion of the social media therefore requires companies to be aware of what is being said about them and who is saying what about them. photo credit: ugoon Possibly Related Posts: How social media affects customer service Social media is everywhere. If you’re still in the Stone. Networking.

Social Media 40

Social Media Customer Service Etiquette 2010 40