2010 Etiquette Training Verizon 
Service Untitled
SEPTEMBER 15, 2009
Training representatives and putting processes in place to avoid blind transfers is not rocket science, but a majority of companies still do blind transfers more often than not. The four examples above are good examples of broad categories of customer service frustrations.
Service Untitled
FEBRUARY 19, 2010
Home About Service Untitled Subscribe for Free Consulting Contact Archives Perception is key to customer service excellence Cheryl February 19, 2010 Customer Satisfaction , Customer Service , Customer Service Experience , Employees , Little Things, Big Differences 2 Comments It’s easy to fool our senses and perceptions.
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