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FEBRUARY 19, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Publix on top of American Customer Satisfaction Index Cheryl February 19, 2010 Culture , Customer Satisfaction , Customer Service , Specific Companies No Comments In the lead since 1994, Publix scores the highest marks for customer satisfaction with products and services.

Customer Service 40

Customer Service Purchasing Etiquette 2010 40

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SEPTEMBER 3, 2010

We retired traditional call center metrics to focus on the voice of the customer – what we call “Recommend to a Friend” has become a primary metric for our customer care professional performance so is tied to their incentive pay now. So it was a real cultural shift for us.

Interviewing 40

Interviewing Customer Service Credit Card Promotion 40

Service Untitled

JULY 15, 2010

The woman was retired, on a fixed income and now had a new puppy. Service Untitled The blog about customer service and the customer service experience. Mr. Phibbs used an example of an older woman coming into a store looking for carpeting. Jane’s pet had recently died and the carpeting needed replacement.

Customer Service 40

Customer Service Interviewing Training Expenses 40