Service Untitled

AUGUST 26, 2010

This was an interview I was excited a lot about because I’ve written about American Express a number of times and in pretty much any customer satisfaction or customer service ranking, American Express makes the list. This is a pretty lengthy interview, so I’ve divided it into four parts. Things like that?

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SEPTEMBER 13, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives American consumers report downward trends in customer service satisfaction Cheryl September 13, 2010 Customer Satisfaction , Customer Service No Comments Empathica Inc., Of 11,000 American consumers surveyed, Empathica reported on Friday that 61.7%, a rise up from 55.2%

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OCTOBER 13, 2010

Cheryl October 13, 2010 Customer Service , Customer Service Experience , Surveys No Comments Empathica, a customer service management firm, surveyed 3,000 U.S. The Empatica survey found that one in five women “never&# eat at restaurants while one in ten men “never&# eat at restaurants.

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Customer Service Restaurants 2010 Etiquette 40

Service Untitled

OCTOBER 28, 2010

Of course, companies use these customer feedback surveys to gain more insight into their brands, but I often wonder how does a company know how I really feel about my shopping experience without asking me to actually describe it? Yesterday I purchased dog food from Petco ; hence a receipt offering me $2.00

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Customer Service Office Depot Purchasing Etiquette 40

Service Untitled

MARCH 31, 2010

Curious as I was since reading this, and since journalism and real estate both encompass miles of traveling, I intentionally stopped at various different toll booths along the Florida Turnpike yesterday and today and conducted a quick survey among the toll collectors.

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Customer Service Etiquette 2008 2009 40

Service Untitled

JUNE 22, 2010

Using a simple, quick customer survey can show us how our staff meets commitments, how flexible they are as well as their working knowledge, and surveys are easily adaptable to a company’s own needs. I do think that surveys have to be specific to a company and its particular venue.

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Customer Service Purchasing Etiquette 2010 40

Service Untitled

MARCH 12, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer loyalty and Toyota Cheryl March 12, 2010 Behind the Scenes , Customer Service , Specific Companies 2 Comments There have been 8 million Toyota vehicles recalled.

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Customer Service Postal Service 2010 Finance 40

Service Untitled

SEPTEMBER 23, 2010

On a recent assignment, I did an interview with a well-known trainer on NBC’s The Biggest Loser. Just the connection with his Facebook page made a profound difference in the interview; it created that personal link – how a business wants a customer to feel about you.

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Customer Service Social Media Interviewing Etiquette 40

Service Untitled

OCTOBER 29, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Look after your staff and they will look after your customers Cheryl October 29, 2010 Customer Service , Employees , Specific Companies No Comments Fortune magazine rates the top ten best companies to work for every year and interviews someone from each organization.

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Customer Service Interviewing Etiquette 2010 40

Service Untitled

AUGUST 12, 2010

Using the time-honored tenet of it being easier to keep an old customer than to find a new one, companies need to concentrate on customer user groups, periodic surveys, social networking, blogging, and above all – customer service. Customers always have to think you care, and customers want you to make them feel good.

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Customer Service Etiquette 2010 2006 40

Service Untitled

JUNE 11, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Airlines customer satisfaction showing improvement Cheryl June 11, 2010 Customer Service , Specific Companies , Surveys No Comments Airlines continue to test our patience and tolerance with new fees. Next year’s surveys should be even more interesting.

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Customer Service Travel Etiquette 2010 40

Service Untitled

OCTOBER 6, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Attitude makes the difference in customer service Cheryl October 06, 2010 Culture , Customer Service , Customer Service Experience No Comments Let’s assume that customer service agents interacting with consumers know to act promptly and politely.

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Customer Service Fax Etiquette 2010 40

Service Untitled

MARCH 10, 2010

How to get a customer service job Last week my friend Sara went on an interview at. Service Untitled The blog about customer service and the customer service experience. This same commercial that has probably made all of you smile by now was able to communicate who Zappos is, what they want you to do and makes you want to do it.

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Customer Service Interviewing Etiquette 2010 40

Service Untitled

AUGUST 27, 2010

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Customer Service Suppliers Etiquette 2010 40

Service Untitled

FEBRUARY 17, 2009

Consider a customer satisfaction survey as an example. It takes one person at the company about 5-15 minutes to send out a survey and start getting responses. It is now simple for the company to do a survey every other week If you make a job easy for everyone involved, it is a lot easier to get the job done consistently and correctly.

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Customer Service 2008 Etiquette 2006 40

Service Untitled

OCTOBER 8, 2010

People2People Service QAQNA Return Customer Steve Curtin Vigilant Futures Of Interest web time clock Office Supplies Business Plan Writer Employee Recognition Reputation Defender Richard Kimball Goldman Sachs Service Untitled is proudly powered by WordPress | Theme by Valen Designs LLC | © 2006 - 2010 Service Untitled Group rss entries

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Customer Service Expenses Purchasing Etiquette 40

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SEPTEMBER 27, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Quality vs. quantity in customer service Cheryl September 27, 2010 Behind the Scenes , Customer Satisfaction , Customer Service No Comments Productivity and efficiency is what an organization wants from a customer service team.

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Customer Service Etiquette 2010 2006 40

Service Untitled

SEPTEMBER 7, 2010

Cheryl September 07, 2010 Customer Satisfaction , Specific Companies No Comments Customer loyalty is the attitude of a customer when he purchases a particular product of a particular brand over another. Service Untitled The blog about customer service and the customer service experience.

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Customer Service Clothes Purchasing Etiquette 40

Service Untitled

MAY 13, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer feedback; an important tool for success Cheryl May 13, 2010 Customer Satisfaction , Proactive 2 Comments Ask a customer what they want from your company or service, and they will tell you.

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Customer Service Etiquette 2010 Salary 40

Service Untitled

MAY 19, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer appreciation demonstrated by thank you notes Cheryl May 19, 2010 Customer Service , Etiquette 1 Comment This morning was the closing of one of my real estate properties that had been listed for nearly a year before it finally sold.

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Customer Service Etiquette Business Cards 2010 40

Service Untitled

JANUARY 18, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives When someone complains in the real estate business Cheryl January 18, 2010 Angry Customers , Customer Satisfaction No Comments There’s going to be a time in one’s real estate career that someone is going to be unhappy.

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Customer Service Etiquette 2010 2006 40

Service Untitled

APRIL 16, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer loyalty built on company focus Cheryl April 16, 2010 Customer Service , Proactive 2 Comments I grew up in a very small town where we were mostly limited to one grocery store, one department store, one morning restaurant, and even one book store. .&#

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Customer Service Credit Card Restaurants Etiquette 40

Service Untitled

MAY 12, 2010

Use customer service surveys. photo credit: acearchie Possibly Related Posts: Customer satisfaction surveys I used to dabble in some online survey groups to. Service Untitled The blog about customer service and the customer service experience. Have special or preferred sales for loyal customers and invite them to bring a friend.

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Customer Service Purchasing Phones Etiquette 40

Service Untitled

SEPTEMBER 21, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Employing company vision in customer service training Cheryl September 21, 2010 Culture , Customer Satisfaction , Customer Service , Hiring & Training 1 Comment Every company needs a motivational vision; what you want your company to ultimately become.

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Customer Service Training Etiquette 2010 40

Service Untitled

MAY 20, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Patient satisfaction and customer service Cheryl May 20, 2010 Customer Service , Proactive 1 Comment Dealing with angry patients and their families can be extremely difficult. Of course, Customer satisfaction surveys I used to dabble in some online survey groups to.

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Customer Service Medical Health Etiquette 40

Service Untitled

OCTOBER 4, 2010

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Customer Service Keyboards Etiquette Phones 40

Service Untitled

FEBRUARY 12, 2010

Of course, the initial recruitment and interview of potential candidates is of prime importance, so know what specific personnel requirements are needed, and structure hiring decisions based on attitude, proficiency, and enthusiasm. Service Untitled The blog about customer service and the customer service experience.

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Customer Service Etiquette 2010 Interviewing 40

Service Untitled

JUNE 8, 2010

Regularly surveying customers, but keeping questions targeted to one specific area could evaluate the company’s progress. Service Untitled The blog about customer service and the customer service experience. We’ll Pick You Up.&# The book emphasizes that satisfying customers is not complicated.

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Customer Service Staples Etiquette 2010 40

Service Untitled

MAY 26, 2010

Guest Writer May 26, 2010 Culture , Little Things, Big Differences , Specific Companies No Comments We’ve all heard the saying “it starts at the top.” Fast forward to 2010 and he’s now watching it grow past 100 stores – in spite of today’s challenging economy – as new franchise owners get on board with the company’s fabulous philosophy.

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Customer Service 2010 Etiquette Social Media 40

Service Untitled

OCTOBER 25, 2010

A recent Nielsen survey states that the primary online communication of today is Twitter; its unique visitors have increased 1,382 percent since 2009. Service Untitled The blog about customer service and the customer service experience.

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Social Media Customer Service Etiquette 2010 40

Service Untitled

JULY 7, 2010

People2People Service QAQNA Return Customer Steve Curtin Vigilant Futures Of Interest web time clock Office Supplies Business Plan Writer Employee Recognition Reputation Defender Richard Kimball Goldman Sachs Service Untitled is proudly powered by WordPress | Theme by Valen Designs LLC | © 2006 - 2010 Service Untitled Group rss entries

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Credit Card Customer Service Postal Service FedEx 40

Service Untitled

OCTOBER 22, 2010

The company’s quality reputation dropped from 6th in 2009 to 21st in 2010. Service Untitled The blog about customer service and the customer service experience. The widespread criticism brought considerable damage to Toyota’s brand reputation. That has been the lowest rank for Japanese car makers in 24 years.

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Customer Service 2010 Suppliers Etiquette 40

Service Untitled

APRIL 2, 2009

People2People Service QAQNA Return Customer Steve Curtin Vigilant Futures Of Interest web time clock Office Supplies Business Plan Writer Employee Recognition Reputation Defender Richard Kimball Goldman Sachs Service Untitled is proudly powered by WordPress | Theme by Valen Designs LLC | © 2006 - 2010 Service Untitled Group rss entries

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Customer Service Etiquette 2006 2009 40

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JANUARY 29, 2010

People2People Service QAQNA Return Customer Steve Curtin Vigilant Futures Of Interest web time clock Office Supplies Business Plan Writer Employee Recognition Reputation Defender Richard Kimball Goldman Sachs Service Untitled is proudly powered by WordPress | Theme by Valen Designs LLC | © 2006 - 2010 Service Untitled Group rss entries

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Customer Service Etiquette 2010 2006 40

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MARCH 20, 2009

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Customer Service Etiquette 2006 2009 40

Service Untitled

MAY 27, 2010

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Customer Service Etiquette Medical 2010 40

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AUGUST 17, 2010

People2People Service QAQNA Return Customer Steve Curtin Vigilant Futures Of Interest web time clock Office Supplies Business Plan Writer Employee Recognition Reputation Defender Richard Kimball Goldman Sachs Service Untitled is proudly powered by WordPress | Theme by Valen Designs LLC | © 2006 - 2010 Service Untitled Group rss entries

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Customer Service Travel Etiquette Policies 40