Professional Assistant Blog

FEBRUARY 19, 2008

I worked as an Investment Advisor’s Assistant, completed my CSC (Canadian Securities Course), but soon after, I realized that this wasn’t really for me. We strive for an “open door” policy, but of course, there are times when the managers hold meetings or make phone calls and have their door closed.

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Professional Assistant Blog

SEPTEMBER 14, 2007

Converted to Blogger by Blogger Templates © Content by Richard Rinyai 2007-2010 Home About Me Advertise Outsourcing - Good or Bad? By The Professional Assistant on Friday, September 14, 2007 Filed Under: Organize , Prioritize , Productivity D oes your firm want to save money? Everyone could use a little more green in their wallets.

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Professional Assistant Blog

AUGUST 13, 2008

Of course, the rest of us had to follow this schedule and would have to take time off during these periods. Converted to Blogger by Blogger Templates © Content by Richard Rinyai 2007-2010 However, I did work in another company where the family was of a particular religion and they were the ones that owned the entire company.

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Microsoft Outlook Holidays 2008 Calendars 100

Professional Assistant Blog

JANUARY 18, 2008

If you are on a training course via your computer (WebEx) and listening in to the presenter, you want your full attention on the seminar or workshop that you are attending at your cubicle. Converted to Blogger by Blogger Templates © Content by Richard Rinyai 2007-2010 Its inevitable, but its part of your job description.

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Professional Assistant Blog

JANUARY 4, 2008

Its a great piece of software that will help you and you marketing department figure out the best course of action to increase your sites popularity. Converted to Blogger by Blogger Templates © Content by Richard Rinyai 2007-2010 We use SmarterStats to review our page views, hits, resolved IP addresses, etc.

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Professional Assistant Blog

SEPTEMBER 9, 2008

Money, of course, is important, but what about the customer? Converted to Blogger by Blogger Templates © Content by Richard Rinyai 2007-2010 Do you feel that you could be helping the client even if you dont know the answer to their issue right away? Keep in mind that they are the ones that are paying your salary.

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Professional Assistant Blog

MARCH 27, 2008

Add New, of course, would be used to add a brand new contact. Converted to Blogger by Blogger Templates © Content by Richard Rinyai 2007-2010 Save the new e-mail distribution list by giving it a name that this corresponds to whatever it is being used for.

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Professional Assistant Blog

MARCH 28, 2008

Of course, you have to present yourself well, answer the interview questions properly, have the skills and knowledge of the position you are applying for and a few other factors that help you get the job. Converted to Blogger by Blogger Templates © Content by Richard Rinyai 2007-2010 Until next time, T ake care - of your clutter!

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Professional Assistant Blog

AUGUST 28, 2007

Mention to your boss (in a professional manner of course) that you have X number of tasks, projects, etc. Converted to Blogger by Blogger Templates © Content by Richard Rinyai 2007-2010 and would like to get their help on getting these done. Make some suggestions on how you think you can take the load off your plate.

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Laughing all the Way to Work

JANUARY 19, 2009

© Copyright Patricia Robb 2010 19 January, 2009 Training On-line Recently someone asked me a question about training on-line so I thought I would share the answer in a post. The good thing about on-line courses, is anyone can do it from anywhere. 5, 2010 at 12 p.m. Lets enjoy our day together.©

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Professional Assistant Blog

JANUARY 15, 2008

There is life outside of the office, but of course, you need to go to work to get your bread and butter. Converted to Blogger by Blogger Templates © Content by Richard Rinyai 2007-2010 You feel that your work life is in place and need to find some balance in other parts of your life? Up until recently, I too felt this way.

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Professional Assistant Blog

JULY 16, 2008

Heres the link: www.findaseminar.com/administrative-seminars.html Also, one other thing I wanted to mention is that the company that I work at has online courses that I can take. Converted to Blogger by Blogger Templates © Content by Richard Rinyai 2007-2010 This definitely helped my position.

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Service Untitled

OCTOBER 12, 2010

The course traditionally goes on to warn agents about the possible negative impact on the company and business. Many agents politely listen, but consider the training course just a supplement to common sense. It highlights the need to smile, help fellow workers, delegate projects as a team player, and have a positive outlook.

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Customer Service Training Etiquette Negotiating 40

Professional Assistant Blog

DECEMBER 11, 2007

If there are some negative feedback, let them go, it builds conversations (of course take out the spam) 2. Converted to Blogger by Blogger Templates © Content by Richard Rinyai 2007-2010 3comments for this post Chris Salazar Good points. Id like to add two important notes: 1. Enable comments and like you said do not screen them.

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Professional Assistant Blog

MARCH 3, 2008

Of course, the inverse also works. Converted to Blogger by Blogger Templates © Content by Richard Rinyai 2007-2010 The key to quick transitions, I’ve found, is to keep local copies of all emails. I route my email accounts through Outlook so there are hard copies of everything just in case.

2008 100

2008 Cubicle 2007 Google Docs 100

Professional Assistant Blog

OCTOBER 30, 2008

This, of course, is heaven to some, but like me, cant stand being bored. Converted to Blogger by Blogger Templates © Content by Richard Rinyai 2007-2010 Do you feel that your boss could offer you more tasks, but keeps telling you that theyre putting things together for you, but never do?

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2008 2007 Cubicle Google Docs 100

Professional Assistant Blog

NOVEMBER 20, 2007

Here are 5 ways to score brownie points with your boss and get that promotion or raise (or both) a little faster: The one thing that I’ve learned over the course of my career is to try getting to know your boss. Converted to Blogger by Blogger Templates © Content by Richard Rinyai 2007-2010

2007 100

2007 2008 Cubicle Google Docs 100

Laughing all the Way to Work

DECEMBER 31, 2009

© Copyright Patricia Robb 2010 31 December, 2009 Office Confidential: Just for fun to start your New Year off with a laugh These are excerpts from a presentation I gave to my local International Association of Administrative Professionals (IAAP) Chapter dinner meeting. Of course I had to tell everyone at the office. *

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Time Zones 2010 IAAP International 100

Laughing all the Way to Work

AUGUST 1, 2010

© Copyright Patricia Robb 2010 1 August, 2010 Oh where or where is my password? Of course the simple solution would be to have the same password for every aspect of your life, but nope that doesn’t work. August 02, 2010 Anonymoussaid. August 02, 2010 Patricia Robb said. August 02, 2010 Jodith said.

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Professional Assistant Blog

MARCH 20, 2008

Our jobs are not limited to just being a “secretary” We may need to look at courses that will help us reach our goals, but the possibilities can be endless when we think outside the box. Converted to Blogger by Blogger Templates © Content by Richard Rinyai 2007-2010

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Service Untitled

SEPTEMBER 23, 2010

Of course, we can’t forget to get involved with social media as in Facebook and Twitter. Of course, Customer service procedures and social media preparation You wouldn’t jump into a swimming pool if you didn’t. Service Untitled The blog about customer service and the customer service experience. She started.

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Customer Service Social Media Interviewing Etiquette 40

Laughing all the Way to Work

JANUARY 13, 2009

© Copyright Patricia Robb 2010 13 January, 2009 Is it that time of the year already? We really dont have an excuse because it is becoming increasingly easy to take courses online. I have had great experiences learning online in interactive courses. One question I have about this entry is where do you find online courses.

Time Zones 100

Time Zones IAAP 2009 International 100

Service Untitled

JANUARY 5, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Abercrombie & Fitch Customer Service Cheryl January 05, 2010 Angry Customers , Customer Service Experience , Little Things, Big Differences No Comments A few days before Christmas, I went shopping at the mall with my friend and her daughter.

Customer Service 40

Customer Service Lifestyle Etiquette 2010 40

Service Untitled

MAY 27, 2010

Of course, a customer service representative doesn’t need a computer program to tell them how a customer is feeling when he starts screaming in the phone, but Magnify claims it can predict that outcome before it actually happens. Of course, It’s all in your attitude At the local grocery store yesterday, a consumer was having.

Customer Service 40

Customer Service Etiquette Medical 2010 40

Laughing all the Way to Work

JANUARY 10, 2010

© Copyright Patricia Robb 2010 10 January, 2010 What ever happened to the "us" in Service? I of course ignored him and went about providing the best service I could. January 11, 2010 Anonymoussaid. 5, 2010 at 12 p.m. Lets enjoy our day together.© I completely agree with you on this one Patricia.

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Time Zones IAAP 2010 International 100

Laughing all the Way to Work

MARCH 13, 2010

© Copyright Patricia Robb 2010 13 March, 2010 Are you prepared? Of course that usually doesnt happen at work so I take about an hour of my home time, but it is well worth it the next day. March 13, 2010 Post a Comment Newer Post Older Post Home Subscribe to: Post Comments (Atom) Join me for a Webinar, Sept.

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Time Zones IAAP 2010 International 100

Service Untitled

JANUARY 29, 2010

Of course, the. Where much of Tom’s competition has been reading Craigslist looking for part-time construction jobs, Tom goes to work every day with more projects lined up for the future. How not to give customer service and lose business We’ve seen a lot of businesses failing. has extended the First-Time Home Buyer Tax Credit.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

AUGUST 24, 2010

Of course the main factors of incompetence, rudeness, minimal training, and economic cutbacks have made their profound impact on negative customer service experiences, so why not help ourselves feel better, help to improve the company’s customer service, and earn some perks at the same time?

Customer Service 40

Customer Service Credit Card Travel Fax 40

The Office Professionals Place

OCTOBER 19, 2009

Phone etiquette is important, remember to leave your name and phone number twice when leaving a voicemail- once at the beginning and then at the end of the call. Of course, this may not be possible because you are in different countries or parts of the world, the second method would be to pick up the phone, followed by an email introduction.

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Phones Email Filing IAAP 100

Service Untitled

OCTOBER 22, 2010

The company’s quality reputation dropped from 6th in 2009 to 21st in 2010. Of course these are extreme examples, but it does show that brand expectation connects with emotions, and emotions are not always rational. Service Untitled The blog about customer service and the customer service experience.

Customer Service 40

Customer Service 2010 Suppliers Etiquette 40

Professional Assistant Blog

FEBRUARY 20, 2008

Here are Some Good-Sense E-mail Etiquette Tips E-mail Salutations: Although e-mail is less formal than writing a letter it is still polite to open with a greeting. Of course, be sure to check with your co-worker first before providing his or her information. Who are you?

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2008 2007 Cubicle Fax 100

Laughing all the Way to Work

AUGUST 10, 2010

© Copyright Patricia Robb 2010 10 August, 2010 Let your fingers do the walking: Quick keyboard shortcut keys I am on vacation and on my home computer I do not have a mouse so rely on keyboard shortcut keys, which reminded me again how helpful they are and how they are a big timesaver rather than reaching for the mouse all the time.

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Keyboards Time Zones IAAP PowerPoint 100

Service Untitled

OCTOBER 1, 2010

The quick video-clips are ideal for staff meeting openers, weekly mini-courses, or tools for reinforcing an already great customer service culture. Service Untitled The blog about customer service and the customer service experience. video series of customer service “quick tips.&# Their book called “Who’s Your Gladys?

Customer Service 40

Customer Service Etiquette Social Media 2010 40

Service Untitled

JANUARY 15, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives How to diffuse an angry customer Cheryl January 15, 2010 Angry Customers , Customer Service , Etiquette 3 Comments A friend of mine purchased a pair of shoes from a popular discount shoe store in our local area.

Customer Service 40

Customer Service Etiquette Purchasing 2010 40

Service Untitled

AUGUST 10, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives A customer service lesson from a JetBlue flight attendant Cheryl August 10, 2010 Angry Customers , Customer Service Experience , Specific Companies No Comments A JetBlue flight attendant made all the headlines yesterday when he freaked out on a passenger.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Laughing all the Way to Work

JUNE 27, 2009

© Copyright Patricia Robb 2010 27 June, 2009 A funny thing happened on the way to the office. HA HA This assignment of course is a result of "Just say yes". 5, 2010 at 12 p.m. Patty Buckner North Bay Index by date ► 2010 (26) ► September (2) What's all the fuss about reading contracts?

Time Zones 100

Time Zones IAAP Holidays Meeting Minutes 100

Laughing all the Way to Work

MAY 1, 2009

© Copyright Patricia Robb 2010 1 May, 2009 When taking initiative isnt the best thing. 5, 2010 at 12 p.m. Patty Buckner North Bay Index by date ► 2010 (26) ► September (2) What's all the fuss about reading contracts? Lets enjoy our day together.© I dont see it as a weakness, but as a strength.

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Time Zones IAAP Meeting Minutes International 100