2010, Copyright, Customer Service and Learning - Administrative Professionals Pulse

Raise your hand if you like automated phone message systems…

ProAssisting Blog

MARCH 18, 2010

GetHuman.com is a website that lists thousands of companies along with their various customer service numbers WITH instructions on how to avoid those automated messages and get to a real human! Home Blog About Us Who we are About the Program Program Specifics Execs, HR Depts.

Phones

Phones 2009 2010 Facebook

Good Customer Service Can Go A Long Way | THE SMALL BUSINESS BLOG

The Small Business Blog

MARCH 23, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. Good Customer Service Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers. But, what makes good customer service? keep it up.

Customer Service

Customer Service 2007 2008 2010

Top 5 Tips for Learning More About Your Customers

The Small Business Blog

MARCH 21, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. Top 5 Tips for Learning More About Your Customers by Stefan Töpfer on Mar 22, 2010 The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners. Starting a Small Business?

Learning

Learning 2007 2008 2006

Virtual Assistant Training – VAClassroom Summer Skill Camp 2010.

Andrea Kalli

JUNE 17, 2010

Summer is one of the best times for me to catch up on my learning, so this summer I’ve decided to go to camp! VAClassroom has opened its registration doors to their “Summer Skill Camp 2010″, which will begin on July 6th. Virtual Assistant Training – VAClassroom Summer Skill Camp 2010 Rating 3.00

2010

2010 Training Skills Social Media

Virtual Assistant Training – VAClassroom Summer Skill Camp 2010

Andrea Kalli

JUNE 17, 2010

Summer is one of the best times for me to catch up on my learning, so this summer I’ve decided to go to camp! VAClassroom has opened its registration doors to their “Summer Skill Camp 2010″, which will begin on July 6th. Virtual Assistant Training – VAClassroom Summer Skill Camp 2010 Rating 3.00

2010

2010 Training Skills Social Media

Admin in the Spotlight: Interview with Lynn Holgate, 2010 Stevie.

Laughing all the Way to Work

JULY 12, 2010

© Copyright Patricia Robb 2010 12 July, 2010 Admin in the Spotlight: Interview with Lynn Holgate, 2010 Stevie® Award winner Lynn Holgate, an Executive Assistant at High Performance Technologies, Inc. HPTI) in Reston, Virginia, has been awarded the 2010 Stevie® Award for Support Staffer of the Year.

2010

2010 Interviewing Time Zones IAAP

Hundreds Give Value for FREE

Make or Break Moments

MAY 4, 2010

I was there with 17 others from Norma Rist’s Rist List group of women-business owners (8 of us pictured above) and so we split up and attended different sessions than came together at lunch and dinner to share what we’d learned.

Customer Service

Customer Service 2009 2008 Social Media

What's Your Business Personality? | THE SMALL BUSINESS BLOG

The Small Business Blog

MAY 13, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. by Stefan Töpfer on May 14, 2010 When you’re in business you often hear the phrase “people buy from people”, but just how important are people, and personality, in running a successful business? John Crickett Said on May 14th, 2010 at 2:07 pm Great post Stefan.

2010

2010 2007 2008 2006

Top 5 Sales Tips for Small Business

The Small Business Blog

AUGUST 8, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. Top 5 Sales Tips for Small Business by Stefan Töpfer on Aug 09, 2010 The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners. They all have to do their part by providing excellent customer service.

2007

2007 2008 2006 2009

The Customer Is Always Right!

The Small Business Blog

MAY 18, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. The Customer Is Always Right! Even if your customer service is second to none misunderstanding and technical faults can still occur, so it is important to consider procedures for dealing with unhappy customers.

2007

2007 2008 2006 2009

Top 5 Biz-to-Biz Sales Tips

The Small Business Blog

JUNE 20, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. Top 5 Biz-to-Biz Sales Tips by Stefan Töpfer on Jun 21, 2010 The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners. Madison Said on June 23rd, 2010 at 2:26 am Ahh such simple tips, but so effective.

2007

2007 2008 2006 2009

Collaborating With The Enemy: Competitive Advantage? | THE SMALL.

The Small Business Blog

JANUARY 13, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. by Stefan Töpfer on Jan 13, 2010 Most entrepreneurs view their competition as the enemy. Although he never finished high school, Scudamore loves nothing more than learning. Community for small business outsourcing and cost control. They stay far away.

Collaborate

Collaborate 2010 2007 2008

Top Five Tips for Paying Yourself

The Small Business Blog

JANUARY 31, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. Top 5 Tips for Paying Yourself by Stefan Töpfer on Feb 01, 2010 The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners. Learn about how your company structure affects pay. Starting a Small Business?

2007

2007 2008 2006 2009

The Inception of a Business Idea

The Small Business Blog

JULY 27, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. The Inception of a Business Idea by Stefan Töpfer on Jul 28, 2010 Every successful business starts with an idea. » « Previous Entries This entry was posted on Wednesday, July 28th, 2010 at 7:00 am and is filed under Business Ideas , How to. ,

2007

2007 2008 2006 2009

Top 5 Tips for Hiring New Employees

The Small Business Blog

FEBRUARY 21, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. Top 5 Tips for Hiring New Employees by Stefan Töpfer on Feb 22, 2010 The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners. OnlineOffice: Overview Get the Flash Player to see this player.

2007

2007 2008 2006 2009

Finding Your Feet In The Business World

The Small Business Blog

JULY 13, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. Finding Your Feet In The Business World by Stefan Töpfer on Jul 14, 2010 Starting your own business can be a daunting time; even for the most seasoned business person. It might take time, but you will learn a great deal about how to, and how not to, do things!

2007

2007 2008 2006 2009

Top 5 Basic Advertising Tips

The Small Business Blog

MARCH 14, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. Top 5 Basic Advertising Tips by Stefan Töpfer on Mar 15, 2010 The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners. Learn everything you can about your competition, their products and how they advertise.

2007

2007 2008 2006 2009

Being In Business Means Being Online

The Small Business Blog

JULY 20, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. Being In Business Means Being Online by Stefan Töpfer on Jul 21, 2010 It is my belief that in order to succeed, businesses should have a distinct online presence. Online presence brings more traffic (eventually customers) to your business.

2007

2007 2008 2006 2009

Why Your Small Business Needs A SWOT

The Small Business Blog

MARCH 16, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. Why Your Small Business Needs A SWOT by Stefan Töpfer on Mar 17, 2010 As a small business owner, or entrepreneur, you have no doubt heard of a SWOT analysis. Stefan Töpfer Said on March 20th, 2010 at 11:50 am Hi Leslie & Nicole, thanks for your comments.

2007

2007 2008 2006 2009

Getting Fired Up!

The Small Business Blog

FEBRUARY 16, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. by Stefan Töpfer on Feb 17, 2010 “Setting an example is not the main means of influencing another. You might be surprised how much you can learn about your people and your business! How to be successful by focusing on your core business. Thanks for that.

UPS

UPS 2007 2008 2006

Top 5 Tips on Making Big Changes

The Small Business Blog

DECEMBER 20, 2009

Copyright © 1994-2010 Winweb® · All rights reserved. If you are no longer personally growing and learning in your role it can cause your business to stagnate. Larry Jacobs Said on February 2nd, 2010 at 8:00 am The tips are very helpful for business owners. How to be successful and eco-friendly.

2007

2007 2008 2009 2006

The Centre of Your Small Business

The Small Business Blog

MAY 20, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. The Centre of Your Small Business by Stefan Töpfer on May 21, 2010 Who is at the centre of your small business? When you begin employing staff you need to quickly learn how to not only manage them, but also how to help them achieve their best.

2007

2007 2008 2006 2009

Reducing Overheads Can Save A Business | THE SMALL BUSINESS BLOG

The Small Business Blog

JUNE 29, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. Reducing Overheads Can Save A Business by Stefan Töpfer on Jun 30, 2010 Running a successful small business is a matter of controlling cash-flow. Bobby Said on July 2nd, 2010 at 12:12 am Good points, Matt. Build your own network! lower overheads.

2010

2010 2007 2008 2009

Is Your Small Business Worth Shouting About?

The Small Business Blog

APRIL 27, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. by Stefan Töpfer on Apr 28, 2010 As regular readers of my blog you will know that I am passionate about small businesses, and want to see the awful mortality rate of small businesses fall dramatically. How to be successful by focusing on your core business.

2007

2007 2008 2006 2009

5 tips for Sourcing Employee Training for Small Businesses

The Small Business Blog

NOVEMBER 8, 2009

Copyright © 1994-2010 Winweb® · All rights reserved. Not only that, you have someone that is learning the latest and greatest tech practices. Outsourcing Options For Small Business Focus on your business, timeshare professionals. How to be successful and eco-friendly. Making your small business carbon neutral.

Training

Training 2007 2008 2009

Q&A: What do you think the key factors are for small business.

The Small Business Blog

JANUARY 21, 2008

Copyright © 1994-2010 Winweb® · All rights reserved. The fact that there are plenty of highly profitable companies, with for instance bad customer service, does not mean they are not loosing customers. OnlineOffice: Overview Get the Flash Player to see this player. Thanks for your good points.

2008

2008 2007 2006 2009

Small Business World News Round-up - 2009/11/10

The Small Business Blog

NOVEMBER 9, 2009

Copyright © 1994-2010 Winweb® · All rights reserved. No large retailer can be all things to all people, and there are always going to be segments of the population whose needs for particular products and/or services are going unmet. Starting a Small Business? External Links External Links SynergyOne.co.uk

2009

2009 UPS 2007 2008

SEO Tips That the Experts Don't Always Tell You!

The Small Business Blog

FEBRUARY 23, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. by Stefan Töpfer on Feb 24, 2010 Many Search Engine Optimization (SEO) consultants and companies have theories about the best SEO tactics, but they don’t always back them up with proven experiments. External Links External Links SynergyOne.co.uk

2007

2007 2008 2006 2009

Small Business World News Round-up – 2009/12/01

The Small Business Blog

NOVEMBER 30, 2009

Copyright © 1994-2010 Winweb® · All rights reserved. Lessons from recession will help SMEs’ future roadmap courage and… : Learning lessons from recession important for future upswing SMEs should graduate from growth by default. Benefits of Online Software for Small Business. Digg Furl Netscape Yahoo!

2009

2009 UPS 2008 2007

Don't Underestimate The Importance Of Time Management

The Small Business Blog

MARCH 30, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. Don’t Underestimate The Importance Of Time Management by Stefan Töpfer on Mar 31, 2010 I’m sure everyone has had days, weeks, months or even years of feeling snowed under with work, stressed and like they have little time for family or friends.

Management

Management 2007 2008 2009

Don't Let Empty Pockets Hold You Back!

The Small Business Blog

MARCH 2, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. by Stefan Töpfer on Mar 03, 2010 “Empty pockets never held anyone back. Alfred Said on March 5th, 2010 at 8:50 pm It’s really an easier said than done kind of thing. Jp14 Said on March 5th, 2010 at 10:36 pm Another common thing is to keep learning.

2007

2007 2008 2009 2006

Small Business World News Round-up - 2009/11/03

The Small Business Blog

NOVEMBER 2, 2009

Copyright © 1994-2010 Winweb® · All rights reserved. Entrepreneurs benefit from mentors : Starting a new business involves a steep learning curve, but thanks to a local mentoring program, owners of fledgling Sask atoon businesses can call on the experience of established entrepreneurs. Digg Furl Netscape Yahoo!

2009

2009 UPS 2007 2008

9-5 or 5-9? Does It Really Matter? | THE SMALL BUSINESS BLOG

The Small Business Blog

AUGUST 3, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. « Top 5 Tips for Avoiding Employment Lawsuits Pitch of the Week – Waste Notes » « Previous Entries This entry was posted on Wednesday, August 4th, 2010 at 7:30 am and is filed under Entrepreneur , How to. 9-5 or 5-9?

2007

2007 2008 2010 2009

How much money do you really need to start your micro business.

The Small Business Blog

FEBRUARY 2, 2008

Copyright © 1994-2010 Winweb® · All rights reserved. Now you can learn what went wrong and understand your business better, it will force you to rethink and face facts. Starting a Small Business? On-Demand Small Business Infrastructure™ allows you to run your business online. Digg Furl Netscape Yahoo!

2008

2008 2007 2009 2006

As Sage Goes Down Others Need A Reality Check. | THE SMALL.

The Small Business Blog

FEBRUARY 2, 2009

Copyright © 1994-2010 Winweb® · All rights reserved. You learn to enjoy that and understand that they are doing that because they are hurting – after all we are destroying their business model, which made them all very much money. You ask a question, I answer! External Links External Links SynergyOne.co.uk

2009

2009 2007 2008 2006

Entrepreneurship live and kicking! | THE SMALL BUSINESS BLOG

The Small Business Blog

MARCH 20, 2008

Copyright © 1994-2010 Winweb® · All rights reserved. What have I learned yesterday? Quality, customer service and a niche market, what could possibly go wrong. Small Business Bootstrapping How to start your own small business with no or little money. What is Small Business Infrastructure?

2008

2008 2007 2006 2009

Small Business Checklist: Business Costing | THE SMALL BUSINESS BLOG

The Small Business Blog

AUGUST 15, 2007

Copyright © 1994-2010 Winweb® · All rights reserved. Cash-flow – compare your cash-flow fore-cast with the actual numbers on a regular basis and learn from it, it’s not about being spot on, but about knowing what happened so you can control it. External Links External Links SynergyOne.co.uk

2007

2007 2008 2006 2009

No Business Plan Needed To Start Small Business! | THE SMALL.

The Small Business Blog

JANUARY 13, 2008

Copyright © 1994-2010 Winweb® · All rights reserved. But saying that, we are still learning and growing. I have learned a lot just from the info posted here! Small Business Bootstrapping How to start your own small business with no or little money. External Links External Links SynergyOne.co.uk

2008

2008 2007 2006 2009

Why educate women – isn't it a waste of resources? | THE SMALL.

The Small Business Blog

APRIL 16, 2008

Copyright © 1994-2010 Winweb® · All rights reserved. If you consider the skills potential of parents, if each parent would only contribute one hour on average per week to their learned professions. Community for small business outsourcing and cost control. External Links External Links SynergyOne.co.uk

2008

2008 2007 2009 2006

Benefits, Not Features is what sells! | THE SMALL BUSINESS BLOG

The Small Business Blog

NOVEMBER 19, 2007

Copyright © 1994-2010 Winweb® · All rights reserved. do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it! Benefits of Online Software for Small Business.

2007

2007 2008 2009 2006

Small Business Start-Up Idea – T-Shirt Design | THE SMALL BUSINESS.

The Small Business Blog

APRIL 1, 2008

Copyright © 1994-2010 Winweb® · All rights reserved. Although this is a competitive market, if you are talented and customer focused enough then you can become successful. Custom T-shirt Factory Said on May 10th, 2008 at 9:44 pm Very Good and useful Blog if you are wanting to star a new business.

2008

2008 UPS 2007 2009

WinWeb's Free Online Accounting Software Now With Cost Centre.

The Small Business Blog

NOVEMBER 19, 2007

Copyright © 1994-2010 Winweb® · All rights reserved. Mel @ Make Rain Said on July 31st, 2009 at 10:55 am Wow this is great to know going to have a look at it as I am busy learning how to use pastel, maybe this is something that will come in handy and maybe a little easier to use. Digg Furl Netscape Yahoo!

2007

2007 2008 2009 2006

Q&A: What are some social and economic issues small business face.

The Small Business Blog

NOVEMBER 16, 2007

Copyright © 1994-2010 Winweb® · All rights reserved. At the same time business failure is far less an issue, as the risk associated with these ventures is very small, with the right mental attitude of the entrepreneur towards failure, the learning effect of a failure can be enormous. Digg Furl Netscape Yahoo!

2007

2007 2008 2009 2006

How To Make This Recession Work For Your Small Home Business.

The Small Business Blog

NOVEMBER 17, 2009

Copyright © 1994-2010 Winweb® · All rights reserved. Thank you very much for your comment – if you try any of my tips and learn something new come back and tell us about it! Effective Small Business Planning Strategy Planning your small business is the best way to avoid costly mistakes.

Suppliers

Suppliers 2009 2007 2008

Raise your hand if you like automated phone message systems…

Good Customer Service Can Go A Long Way | THE SMALL BUSINESS BLOG

Trending Sources

Top 5 Tips for Learning More About Your Customers

Virtual Assistant Training – VAClassroom Summer Skill Camp 2010.

Virtual Assistant Training – VAClassroom Summer Skill Camp 2010

Admin in the Spotlight: Interview with Lynn Holgate, 2010 Stevie.

Hundreds Give Value for FREE

What's Your Business Personality? | THE SMALL BUSINESS BLOG

Top 5 Sales Tips for Small Business

The Customer Is Always Right!

Top 5 Biz-to-Biz Sales Tips

Collaborating With The Enemy: Competitive Advantage? | THE SMALL.

Top Five Tips for Paying Yourself

The Inception of a Business Idea

Top 5 Tips for Hiring New Employees

Finding Your Feet In The Business World

Top 5 Basic Advertising Tips

Being In Business Means Being Online

Why Your Small Business Needs A SWOT

Getting Fired Up!

Top 5 Tips on Making Big Changes

The Centre of Your Small Business

Reducing Overheads Can Save A Business | THE SMALL BUSINESS BLOG

Is Your Small Business Worth Shouting About?

5 tips for Sourcing Employee Training for Small Businesses

Q&A: What do you think the key factors are for small business.

Small Business World News Round-up - 2009/11/10

SEO Tips That the Experts Don't Always Tell You!

Small Business World News Round-up – 2009/12/01

Don't Underestimate The Importance Of Time Management

Don't Let Empty Pockets Hold You Back!

Small Business World News Round-up - 2009/11/03

9-5 or 5-9? Does It Really Matter? | THE SMALL BUSINESS BLOG

How much money do you really need to start your micro business.

As Sage Goes Down Others Need A Reality Check. | THE SMALL.

Entrepreneurship live and kicking! | THE SMALL BUSINESS BLOG

Small Business Checklist: Business Costing | THE SMALL BUSINESS BLOG

No Business Plan Needed To Start Small Business! | THE SMALL.

Why educate women – isn't it a waste of resources? | THE SMALL.

Benefits, Not Features is what sells! | THE SMALL BUSINESS BLOG

Small Business Start-Up Idea – T-Shirt Design | THE SMALL BUSINESS.

WinWeb's Free Online Accounting Software Now With Cost Centre.

Q&A: What are some social and economic issues small business face.

How To Make This Recession Work For Your Small Home Business.

Stay Connected