Make or Break Moments

FEBRUARY 2, 2010

So what are your favorite things about social media? Reconnecting with our past is an awesome use of social media! Deborah Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. Tag you are it! I’m so excited.

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Make or Break Moments

JUNE 27, 2010

So I have added my speaking calendar to the site – just click on Speaking Calendar. So I have added my speaking calendar to the site – just click on Speaking Calendar. I have had many…well, a few… okay – my Mom wanted to know when the next event was that I’d be speaking.

Calendars 100

Calendars Customer Service 2009 2008 100

Andrea Kalli

MARCH 16, 2010

While thousands of marketers battle for the best PPC advertising spots, conversion rates, and lowest bid prices, smart marketers are building communities, fostering organic support, and launching their products to ultra-cheap promotion through social media. However, not every social media product launch is a success.

Social Media 100

Social Media Twitter Promotion 2010 100

Andrea Kalli

JUNE 18, 2010

It is hard to tell, but it seems like their overall social media presence is highly profitable, not just in customer service savings but in the direct effects of their flight sales and upgrade purchases. Social Media is Not About Direct Marketing Rating 3.00 Want To Link To This Article? Feel free to grab the code below.

Social Media 100

Social Media Twitter Microsoft Outlook Customer Service 100

Make or Break Moments

JANUARY 1, 2010

This year Chris has selected Eco-systems, Owners and Kings to focus on for 2010. I am still working on my three words for 2010 but my first word is NARROW. If customer communication or social media is on your list, I hope you’ll give me a call. And I was successful! If you can remember it, you will do it.

2010 100

2010 2009 Customer Service 2008 100

Andrea Kalli

SEPTEMBER 16, 2010

Over the course of just three years, once powerful newspapers were reduced to specks on their former image, and social media services took over as the most frequent and powerful platform for internet users to find out just what was going on. Social media attracts strong opinions, some politically charged and others personal.

Social Media 100

Social Media 2004 Microsoft Outlook Twitter 100

Andrea Kalli

MARCH 25, 2010

Now, thanks to social media, it is something that can really happen for small, efficient, and ultra-effective internet businesses. Social media gives small businesses the power to outshine their large opponents, outmaneuver major corporations, and with a bit of dedication and work, eventually beat their more powerful opponents.

Social Media 100

Social Media Microsoft Outlook 2010 Twitter 100

Make or Break Moments

JANUARY 5, 2010

With Real Time Reviews a number one trend for 2010, you need to be ready to respond to online comments and concerns from [.] Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. What will they say?

2010 100

2010 Customer Service 2009 2008 100

Andrea Kalli

MAY 14, 2010

By AndreaKalli It is evident that Virtual Events Support and Management will be one of the hottest niches in 2010. Craig Cannings along with co-instructor Michelle Schoen had the opportunity to chat about the state of Virtual Events in 2010. Enroll today and receive two high calibre training programs at a $150 savings!

Training 100

Training 2010 Social Media Microsoft Outlook 100

Make or Break Moments

APRIL 20, 2010

This time the focus is on Social Media. One of the authors, Rick Liebling Global Director, Client Management, for Taylor and author of the Periodic Table of Social Media Elements , graciously invited each of the over 170 contributors to share a little about their chapter in the upcoming book. You should. Thanks Rick!

Social Media 100

Social Media Customer Service 2010 2009 100

Make or Break Moments

JUNE 2, 2010

Posted by Deborah Chaddock Brown on June 2, 2010 under Listening , Missed Moments , social media | Be the First to Comment Just saw this link on a tweet The Biggest Shift Since the Industrial Revolution. Scroll down the Advance Search page and click the sad face and/or the “?&#

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

APRIL 15, 2010

Join a Group Posted by Deborah Chaddock Brown on April 15, 2010 under Connecting Moments , social media | Be the First to Comment If I were a betting woman I would say that you have joined LinkedIn. It was a sad set of answers but most said yes – training would be one of the areas hardest hit on their P&L.

Customer Service 100

Customer Service Social Media 2009 2010 100

Make or Break Moments

AUGUST 18, 2010

Great meeting to learn about new sites, new social media techniques. Norma Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. Norma said, I agree!

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

APRIL 19, 2010

Tags: blog subscriptions , Kindle , make or break moments Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2009 2008 Social Media 100

Make or Break Moments

APRIL 14, 2010

Yours truly will be presenting a workshop on Creating an Effective Marketing Strategy using Social Media. This regional economic development trade summit is the brain child of Rita Singh from Miraj International. For more information visit SA-consulting group. Here is a PDF of the marketing materials for the conference.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

MARCH 9, 2010

Tags: BusinessWeek , customer first , customer focused , USAA Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2010 2009 Attire 100

Make or Break Moments

JULY 16, 2010

Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. I am thrilled! Thank you so much for this recognition. You can read more info about this circulating scam at the following sites: [link] [link] [link] [link] Deborah Chaddock Brown said, Thanks Caitlin for your dose of reality.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

AUGUST 3, 2010

Posted by Deborah Chaddock Brown on August 3, 2010 under Customer Moments | Be the First to Comment This weekend Scott Ginsberg started the sentence and asked readers to finish: CUSTOMERS ARE… Scott Ginsberg Customers are _ Michele Messina Long are an opportunity to be of service.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MARCH 21, 2010

This section is about working at the coalface of social media. Is this earned media? How important is brand in the social media space? Influence Much is made of influence, but what does “influence&# mean in social media? Getting to work They say that the best approach to social media is dive in.

Social Media 100

Social Media 2009 Customer Service 2010 100

Make or Break Moments

MARCH 13, 2010

Check out this great tool KnowEm which lists 350 social media sites. Tags: consistent name , customers find you , KnowEm Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. I recently learned a lesson from a group of young boys who had developed a band. .&#

Customer Service 100

Customer Service 2009 2008 Social Media 100

Make or Break Moments

MAY 26, 2010

Right now I’m getting ready to advertise the fact that I’m teaching the second set of classes on social media. Unlike most classes that are webinars – my series is in person, hands on, get down and dirty with social media so you leave with a clearer understanding and a focused strategy.

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

JUNE 4, 2010

Social media has taken over the web. Tags: create a landing page , Deborah Chaddock Brown , Name Cheap , own your brand Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. What did you find? Did you also find a reference to a site that links directly to your name?

Customer Service 100

Customer Service 2009 2008 Social Media 100

Make or Break Moments

MAY 24, 2010

If we communicate effectively, train appropriately, encourage and praise regularly it helps them do right for the customer. Tags: doing it right , making it right , Mark Twain Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. Absolutely. Without a doubt.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 29, 2010

Yet isn’t there some value in sharing what we’ve learned so that we can all become better in business, better using social media, better with our customer relationships? If we find out something new and exciting – we should keep it a secret so that we have a leg up on our competition. Are you local?

Learning 100

Learning Customer Service 2009 Social Media 100

Make or Break Moments

MAY 7, 2010

Fast forward to today and the abstract experiment is now a concrete treatise on the state of social media and marketing best practices as a whole.

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

JULY 20, 2010

Tags: customer experience , customer loyalty , customer service , put customers first , repeat business Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2009 2010 2008 100

Make or Break Moments

JUNE 16, 2010

Tags: being right , keep customers happy , Perceptions Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 12, 2010

Tags: CBC , Entertainment Weekly , new shows for 2010 , reality television , Undercover Boss , Waste Management Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

JANUARY 21, 2010

Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. You can’t make eye contact. You can’t ask questions and if you could – you certainly wouldn’t be able to hear the answers.

Customer Service 100

Customer Service 2009 2008 Social Media 100

Make or Break Moments

JANUARY 5, 2010

Tags: active listening , customers needs , individual customer , irate customers Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2009 2010 2008 100

Make or Break Moments

AUGUST 13, 2010

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MAY 4, 2010

My session was called Create a Customer-Focused Social Media Strategy. I have the slide presentation at SlideShare and the handouts with audio explanation at PolicyforSocial Media. Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2009 2008 Social Media 100

Make or Break Moments

JANUARY 29, 2010

I am presenting a series of four workshops on Social Media scheduled to begin February 10 and follow for three additional Wednesdays. Using the social media I so strongly believe in – I set up registration for all four classes on Events Bot. Except, guess what??

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

FEBRUARY 22, 2010

Some blame the economy or a lack of training or a lack of motivation or hiring the wrong people or bottom line management but the general consensus is that there is a growing problem with the attitude of our nation’s employees and how they treat customers. Is it a lack of training and focus? Are we hiring indifferent people?

Customer Service 100

Customer Service 2009 2008 2010 100

Loosely Speaking

JANUARY 15, 2010

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs What’s the status of one-way communication? Friday, January 15, 2010 at 11:09 am // By: ktcosmos // Category: Business Strategies/Perspectives With social media in its apparent heyday, what happens to your print or enewsletter campaign?

2004 100

2004 Social Media Calendars Copyright 100

Make or Break Moments

AUGUST 7, 2010

Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. I first learned about Treasure your Customer Day from Entrepreneur magazine in 2006. But it certainly didn’t start there. Anyway – happy day, my dear customers. You are truly a treasure in my life!

Customer Service 100

Customer Service 2005 2009 2008 100

Make or Break Moments

MARCH 12, 2010

Be prompt Train employees Innovate Create a desire to belong (this is a great one – it is all about building communities – taking the customer relationship to the next level) I would add LISTEN. Out-serve competitors (don’t bash them – just be better!) If you were going to add to the list – what would you add?

Customer Service 100

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