Make or Break Moments

JANUARY 1, 2010

This year Chris has selected Eco-systems, Owners and Kings to focus on for 2010. Each day as you set your agenda you can balance the list of tasks, networking events and busy work against your three words to see if you are remaining focused. I am still working on my three words for 2010 but my first word is NARROW.

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2010 2009 Customer Service 2008 100

Make or Break Moments

JANUARY 5, 2010

you have a crisis management plan for your organization? With Real Time Reviews a number one trend for 2010, you need to be ready to respond to online comments and concerns from [.] Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. What will they say?

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2010 Customer Service 2009 2008 100

Laughing all the Way to Work

JANUARY 15, 2010

© Copyright Patricia Robb 2010 16 January, 2010 Calendar "ah ha" I was participating in a Harvard sponsored webinar with my boss the other day. One of the things they recommended to executives was to use their electronic calendar to leave themselves reminders. Lets enjoy our day together.©

Calendars 100

Calendars IAAP Time Zones 2010 100

Loosely Speaking

MARCH 10, 2010

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs AZVAs Podcast Episode 2: March 2010 Wednesday, March 10, 2010 at 10:28 am // By: ktcosmos // Category: AZVAs Podcast Here’ s your quick link to the March 2010 AZVAs Podcast: [Listen Now!] Episode 2: March 2010 [.]

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2010 2004 Interviewing Project Management 100

Loosely Speaking

MARCH 16, 2010

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs 11 Halos: First Spring Training Tuesday, March 16, 2010 at 11:16 am // By: ktcosmos // Category: Baseball , Sports I appreciate that I am still in business. I don’t know if I could manage to not go watch if it were my son; that would be very difficult!

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Training 2004 2010 2009 100

Andrea Kalli

MAY 14, 2010

By AndreaKalli It is evident that Virtual Events Support and Management will be one of the hottest niches in 2010. Craig Cannings along with co-instructor Michelle Schoen had the opportunity to chat about the state of Virtual Events in 2010. Enroll today and receive two high calibre training programs at a $150 savings!

Training 100

Training 2010 Social Media Microsoft Outlook 100

Laughing all the Way to Work

JANUARY 19, 2009

© Copyright Patricia Robb 2010 19 January, 2009 Training On-line Recently someone asked me a question about training on-line so I thought I would share the answer in a post. I use a place based in Toronto, Canada called Last Minute Training. 5, 2010 at 12 p.m. Lets enjoy our day together.© " Warning!

Training 100

Training Time Zones IAAP Meeting Minutes 100

Laughing all the Way to Work

JULY 12, 2010

© Copyright Patricia Robb 2010 12 July, 2010 Admin in the Spotlight: Interview with Lynn Holgate, 2010 Stevie® Award winner Lynn Holgate, an Executive Assistant at High Performance Technologies, Inc. HPTI) in Reston, Virginia, has been awarded the 2010 Stevie® Award for Support Staffer of the Year.

2010 100

2010 Interviewing Time Zones IAAP 100

Andrea Kalli

AUGUST 13, 2010

One area that is both free of direct marketing and very appealing to businesses is reputation management. If you are interested in using SEO as a reputation management tool for your business, these five strategies, tips, and tactics could be of value. SEO can be used as a branding tool, or even as a tool for social change.

Management 100

Management Social Media Microsoft Outlook 2007 100

Make or Break Moments

APRIL 20, 2010

One of the authors, Rick Liebling Global Director, Client Management, for Taylor and author of the Periodic Table of Social Media Elements , graciously invited each of the over 170 contributors to share a little about their chapter in the upcoming book. You should. This time the focus is on Social Media.

Social Media 100

Social Media Customer Service 2010 2009 100

Andrea Kalli

APRIL 6, 2010

While ten years ago, managing email could have been a secondary consideration, today it is absolutely vital to keep customers and clients in the loop through rapid, prompt email support. Despite these differences, there are some important email management tips that can apply to any online business. Limit your daily email quota.

Email 100

Email Management Microsoft Outlook Social Media 100

Make or Break Moments

APRIL 15, 2010

Join a Group Posted by Deborah Chaddock Brown on April 15, 2010 under Connecting Moments , social media | Be the First to Comment If I were a betting woman I would say that you have joined LinkedIn. It was a sad set of answers but most said yes – training would be one of the areas hardest hit on their P&L. Have a question?

Customer Service 100

Customer Service Social Media 2009 2010 100

Eat Your Career

OCTOBER 23, 2013

It pains me to announce that my grand experiment with using electronic time management systems has officially come to an end (sort of). In fact, I’m going to give you a complete overview of my brand new time management system. I moved to electronic systems after I lost my paper planner on an airplane in 2010.

Management 100

Management Basecamp Calendars Phones 100

Make or Break Moments

JANUARY 12, 2010

In the first episode an executive from Waste Management works on the front line, picking up trash, cleaning toilets and may even end up getting fired! The premise is a series of high level bosses donning their regular duds and rubbing elbows with front line employees. .

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

JULY 20, 2010

A great gift for a new business owner or store manager, Put Customers First is just $9.95. Tags: customer experience , customer loyalty , customer service , put customers first , repeat business Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2009 2010 2008 100

Make or Break Moments

FEBRUARY 22, 2010

Some blame the economy or a lack of training or a lack of motivation or hiring the wrong people or bottom line management but the general consensus is that there is a growing problem with the attitude of our nation’s employees and how they treat customers. Is it a lack of training and focus?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

AUGUST 2, 2010

But ask yourself truthfully, would you answer “false&# to some of the following: If we have customer service training, we do not show the link between customer service and reaching our business goals. Our senior managers seldom interact with customers. Do managers and executives regularly interact with customers?

Customer Service 100

Customer Service 2009 2008 2010 100

Laughing all the Way to Work

OCTOBER 4, 2009

© Copyright Patricia Robb 2010 4 October, 2009 Confessions of a Micro-Manager Who would want to work for a micro-manager? Here are some reasons I think managers can get possessive: Im not sure I can trust you. A manager has to have confidence that you know how to do your job. I never wanted to be a manager.

Management 100

Management Time Zones IAAP International 100

Make or Break Moments

APRIL 14, 2010

Here’s one story from Claire: When I was younger, just starting out in a customer service/training role with an animal clinic, a very crabby couple would come in regularly with their dog. Today, I am a Quality Systems Manager and still love getting that “aha moment&# with both internal and external customers!

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MARCH 17, 2010

In the book 30 Reasons Employees Hate Their Managers by Bruce Katcher I found that a number of the reasons employees hate their boss has to do with communication. Tags: Bruce Katcher , employee communication , listening Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

FEBRUARY 8, 2010

Do you have a crisis management plan for your organization? With Real Time Reviews a number one trend for 2010, you need to be ready to respond to online comments and concerns from customers. All the best, Dennis Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2009 2008 2010 100

Laughing all the Way to Work

AUGUST 29, 2009

© Copyright Patricia Robb 2010 29 August, 2009 Managing your Bosss Inbox Nowadays our bosses are busy almost 24/7 and in order to cope they need our help managing their e-mail account. If there are any deadlines or appointments, put them in your boss’s calendar or task list with appropriate reminders.

Management 100

Management Time Zones IAAP 2009 100

Make or Break Moments

AUGUST 9, 2010

Oh, management might have felt she talked to customers too long, but it was her friendship and genuine interest that kept us coming back between 8-4pm Monday-Friday. We didn’t grow up together. Our kids weren’t in soccer together. We didn’t work at the same place. That’s where we met – at register 5.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

MARCH 15, 2010

Just like the One Minute Manager and Who Moved My Cheese , the book is set up in a story format to share the great insights of the author. Sales fell, but due to our fame, management believed they could simply ride out the bad time. ’s new book Peaks and Valleys. ’s new book Peaks and Valleys.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JUNE 15, 2010

He went through 16 hours of unpaid training and had to purchase the sales kit prior to making any money so he is invested in the process. Watching him go through this process I’m reminded of other sales training and commission structures from my past lives in which the measurement was on selling the products with the highest margin.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 4, 2010

In a recent article in Advertising Age entitled Banks Turn Message Back to What Consumers Want , reporter Beth Snyder Bulik spotlights the fact that banks are listening the consumers and changing their message to one that includes the answer to ‘how can you help me manage my finances?&#

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JUNE 28, 2010

Several years ago I was a field manager with Pearle Vision in New England. How many managers are out there beating their dented heads against the wall when all along the answer is right there in front of them…at Sam’s Club! Comment Schmomment 2010-07-03 | State of Mind Coaching & Training said, [.]

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

DECEMBER 25, 2009

But we still manage to create MAGIC together. Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. Remember when your business was young and you had that same sense of excitement and innocence about the possibilities? We continually look for ways to make it FUN.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

FEBRUARY 23, 2010

Tags: Copyblogger , Custom Auto Body , customer testimonials , make it easy , recommendations Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MARCH 17, 2010

Tags: customer feedback , listening to customers Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2009 2008 2010 100

Stephanie LH Calahan

MARCH 5, 2010

The Major Meltdown in Time Management - Have You Been Hit? » Major Meltdown in Time Management - Tips to Avoid it Happening To You Productivity Fact: You can be busy all day and still have gotten nothing done. .    Don't be a time manager, be a priority manager. To dos in back. Tear out when done.

Management 100

Management Agenda Calendars Twitter 100

Make or Break Moments

JUNE 30, 2010

If you remember your employees are thinking about themselves - might that change how you manage and respond to their opportunities for improvement? Tags: listening , standing out from competition Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MAY 11, 2010

I have been going and doing my weight training three times a week and the cardio bike thing ever since. He told me how to fix the cardio workout – MAN WHAT A DIFFERENCE – and tomorrow he’s showing me a new weight training program. No change. No change in the routine. I think I should be afraid; very afraid.

Customer Service 100

Customer Service 2009 2008 2010 100

Andrea Kalli

SEPTEMBER 2, 2010

I hadn’t even been keeping a close eye on the progress until May 2010. September 5th, 2010 at 9:34 am Great post Andrea! I’m just about to purchase one of their back to school training course. It wasn’t anything that happened quickly or because of a fluke spike of traffic from Digg. I totally agree with you.

Social Media 100

Social Media Microsoft Outlook 2010 Training 100

Andrea Kalli

SEPTEMBER 2, 2010

I hadn’t even been keeping a close eye on the progress until May 2010. September 5th, 2010 at 9:34 am Great post Andrea! I’m just about to purchase one of their back to school training course. It wasn’t anything that happened quickly or because of a fluke spike of traffic from Digg. I totally agree with you.

Social Media 100

Social Media Microsoft Outlook 2010 Training 100

Office Organization Success

SEPTEMBER 14, 2010

Today I’d like to share with you three simple steps that you can take to ensure your business runs smoothly when you decide to take time away … and you can apply these three steps any time you want to take a vacation; not just the summertime: Step 1: Manage Your Schedule. Also plan your programs and trainings around your vacation time.

Holidays 100

Holidays Calendars Training Email 100

Make or Break Moments

JANUARY 29, 2010

Tags: Drew McLellan , Events Bot , follow up , online events management , silence is deadly Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

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Social Media Customer Service 2009 2008 100