Make or Break Moments

JANUARY 1, 2010

This year Chris has selected Eco-systems, Owners and Kings to focus on for 2010. I am still working on my three words for 2010 but my first word is NARROW. If customer communication or social media is on your list, I hope you’ll give me a call. And I was successful! If you can remember it, you will do it.

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2010 2009 Customer Service 2008 100

Make or Break Moments

JANUARY 5, 2010

As more people are reviewing and contributing, the sheer mass of opinions will lead to a real-time stream of information, findable and viewable to all. With Real Time Reviews a number one trend for 2010, you need to be ready to respond to online comments and concerns from [.] What will they say?

2010 100

2010 Customer Service 2009 2008 100

Andrea Kalli

SEPTEMBER 16, 2010

Over the course of just three years, once powerful newspapers were reduced to specks on their former image, and social media services took over as the most frequent and powerful platform for internet users to find out just what was going on. Social media attracts strong opinions, some politically charged and others personal.

Social Media 100

Social Media 2004 Microsoft Outlook Twitter 100

Andrea Kalli

MARCH 25, 2010

Now, thanks to social media, it is something that can really happen for small, efficient, and ultra-effective internet businesses. Social media gives small businesses the power to outshine their large opponents, outmaneuver major corporations, and with a bit of dedication and work, eventually beat their more powerful opponents.

Social Media 100

Social Media Microsoft Outlook 2010 Twitter 100

Andrea Kalli

APRIL 15, 2010

Here in 2010, the potential for Virtual Assistants with current and cutting-edge Internet Marketing skills has never been better. 100 Coupon Code: IMST2010 Internet Marketing Specialist 2010 Training Program The course starts April 26 and seats are limited, so take advantage of this offer now. Well, things have not slowed down.

2010 100

2010 Training Social Media Microsoft Outlook 100

Andrea Kalli

JUNE 17, 2010

VAClassroom has opened its registration doors to their “Summer Skill Camp 2010″, which will begin on July 6th. Check out what will be covered: Success Strategies for Crafting and Delivering a Winning Social Media Presentation for Your Clients and Community. Right now they’re offering some super discounts, too.

2010 100

2010 Training Skills Social Media 100

Andrea Kalli

JUNE 17, 2010

VAClassroom has opened its registration doors to their “Summer Skill Camp 2010″, which will begin on July 6th. Check out what will be covered: Success Strategies for Crafting and Delivering a Winning Social Media Presentation for Your Clients and Community. Right now they’re offering some super discounts, too.

2010 100

2010 Training Skills Social Media 100

Make or Break Moments

APRIL 20, 2010

This time the focus is on Social Media. One of the authors, Rick Liebling Global Director, Client Management, for Taylor and author of the Periodic Table of Social Media Elements , graciously invited each of the over 170 contributors to share a little about their chapter in the upcoming book. You should. Thanks Rick!

Social Media 100

Social Media Customer Service 2010 2009 100

Andrea Kalli

APRIL 15, 2010

Here in 2010, the potential for Virtual Assistants with current and cutting-edge Internet Marketing skills has never been better. 100 Coupon Code: IMST2010 Internet Marketing Specialist 2010 Training Program The course starts April 26 and seats are limited, so take advantage of this offer now. Well, things have not slowed down.

2010 100

2010 Training Social Media Microsoft Outlook 100

Make or Break Moments

JUNE 2, 2010

Posted by Deborah Chaddock Brown on June 2, 2010 under Listening , Missed Moments , social media | Be the First to Comment Just saw this link on a tweet The Biggest Shift Since the Industrial Revolution. Scroll down the Advance Search page and click the sad face and/or the “?&#

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

AUGUST 18, 2010

Great meeting to learn about new sites, new social media techniques. Norma Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. Norma said, I agree!

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

APRIL 14, 2010

Yours truly will be presenting a workshop on Creating an Effective Marketing Strategy using Social Media. For more information visit SA-consulting group. This regional economic development trade summit is the brain child of Rita Singh from Miraj International. Here is a PDF of the marketing materials for the conference.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

APRIL 19, 2010

Tags: blog subscriptions , Kindle , make or break moments Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2009 2008 Social Media 100

Make or Break Moments

APRIL 15, 2010

Join a Group Posted by Deborah Chaddock Brown on April 15, 2010 under Connecting Moments , social media | Be the First to Comment If I were a betting woman I would say that you have joined LinkedIn.

Customer Service 100

Customer Service Social Media 2009 2010 100

Make or Break Moments

JULY 16, 2010

Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. I am thrilled! Thank you so much for this recognition.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

AUGUST 3, 2010

Posted by Deborah Chaddock Brown on August 3, 2010 under Customer Moments | Be the First to Comment This weekend Scott Ginsberg started the sentence and asked readers to finish: CUSTOMERS ARE… Scott Ginsberg Customers are _ Michele Messina Long are an opportunity to be of service. How would you finish the sentence?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 29, 2010

In the end,we all commented about the wealth of information that had been shared and in particular, how some so experienced, were willing to share what they knew with those just starting out. We shared resources and websites/blogs that we’d found of value like Nathan Kievman with Link Strategies Group and Frank Kern’s videos.

Learning 100

Learning Customer Service 2009 Social Media 100

Make or Break Moments

JANUARY 21, 2010

Yet the Internet is where our prospects and customers seek information and make decisions about potential vendors or companies with which they’ll do business. Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. You can’t make eye contact.

Customer Service 100

Customer Service 2009 2008 Social Media 100

Make or Break Moments

MAY 4, 2010

She provided lots of great information about using the meta tags in your website to drive SEO traffic and the importance of adding new content to your site daily. My session was called Create a Customer-Focused Social Media Strategy. What can you offer your customers or your colleagues for FREE?

Customer Service 100

Customer Service 2009 2008 Social Media 100

Make or Break Moments

MARCH 21, 2010

This section is about working at the coalface of social media. Is this earned media? How important is brand in the social media space? Influence Much is made of influence, but what does “influence&# mean in social media? Getting to work They say that the best approach to social media is dive in.

Social Media 100

Social Media 2009 Customer Service 2010 100

Make or Break Moments

MARCH 13, 2010

Check out this great tool KnowEm which lists 350 social media sites. Tags: consistent name , customers find you , KnowEm Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. I recently learned a lesson from a group of young boys who had developed a band. .&#

Customer Service 100

Customer Service 2009 2008 Social Media 100

Make or Break Moments

MAY 26, 2010

Right now I’m getting ready to advertise the fact that I’m teaching the second set of classes on social media. Unlike most classes that are webinars – my series is in person, hands on, get down and dirty with social media so you leave with a clearer understanding and a focused strategy.

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

JANUARY 5, 2010

Tags: active listening , customers needs , individual customer , irate customers Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2009 2010 2008 100

Make or Break Moments

JUNE 4, 2010

Social media has taken over the web. Tags: create a landing page , Deborah Chaddock Brown , Name Cheap , own your brand Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. What did you find?

Customer Service 100

Customer Service 2009 2008 Social Media 100

Make or Break Moments

MAY 7, 2010

Fast forward to today and the abstract experiment is now a concrete treatise on the state of social media and marketing best practices as a whole.

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

JULY 20, 2010

Tags: customer experience , customer loyalty , customer service , put customers first , repeat business Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2009 2010 2008 100

Make or Break Moments

JANUARY 12, 2010

Tags: CBC , Entertainment Weekly , new shows for 2010 , reality television , Undercover Boss , Waste Management Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

JUNE 16, 2010

Tags: being right , keep customers happy , Perceptions Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

AUGUST 13, 2010

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 29, 2010

I am presenting a series of four workshops on Social Media scheduled to begin February 10 and follow for three additional Wednesdays. Using the social media I so strongly believe in – I set up registration for all four classes on Events Bot. Except, guess what??

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

MARCH 9, 2010

Tags: BusinessWeek , customer first , customer focused , USAA Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2010 2009 Attire 100

Make or Break Moments

JULY 1, 2010

I learned a great deal from her regarding social media marketing, organizing my time better and walked away with a lot of tools. June 20, 2010 Sheila Clover English , Social Network Committee Chair , International Thriller Writer’s Organization I didn’t know Sheila. She is engaging and fun as well!”

Customer Service 100

Customer Service 2009 Social Media 2008 100

Make or Break Moments

MARCH 17, 2010

Posted by Deborah Chaddock Brown on March 17, 2010 under Communication , Employee Moments , Listening | Be the First to Comment I am always focused on the customer and our relationship with them but the other key component to successfully building a reputationfor putting customers first is how your employees feel about the whole thing.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

AUGUST 10, 2010

Posted by Deborah Chaddock Brown on August 10, 2010 under Customer Moments , Employee Moments , First Impressions | Read the First Comment Customer Relationships are just like good friends They sound similar but do they mean the same thing?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MAY 24, 2010

Tags: doing it right , making it right , Mark Twain Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

AUGUST 7, 2010

Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. I first learned about Treasure your Customer Day from Entrepreneur magazine in 2006. But it certainly didn’t start there. Anyway – happy day, my dear customers. You are truly a treasure in my life!

Customer Service 100

Customer Service 2005 2009 2008 100

Make or Break Moments

FEBRUARY 4, 2010

Great name and as it turns out – great information. Jean’s point – take the time to match an appropriate message to customers based on the information already gathered. I just took a visit and found an interesting blog post on connecting the customer data gathered with the marketing message delivered.

Customer Service 100

Customer Service 2009 2008 2010 100