12 Customer Service Lessons
Make or Break Moments
MARCH 12, 2010
Although I don’t believe there were any huge new “ah ha moments, the list is a good one that focuses on the importance and value of building relationships with customers.
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Make or Break Moments
MARCH 12, 2010
Although I don’t believe there were any huge new “ah ha moments, the list is a good one that focuses on the importance and value of building relationships with customers.
Make or Break Moments
JUNE 27, 2010
So I have added my speaking calendar to the site – just click on Speaking Calendar. So I have added my speaking calendar to the site – just click on Speaking Calendar. In case you missed it – the book is still available for download from the product page. And yep – it is still free.
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Make or Break Moments
FEBRUARY 10, 2010
He offers up: Amazingserviceguy By Kevin Stirz Business Is Personal By Mark Riffey Customers Rock! By Becky Carroll CustServ By Meikah Delid Maximum Customer Experience By Kelly Erickson People2People Service By Maria Palma QA QnA By Tom Vander Well Return Customer By Joe Rawlinson (Joe and I both started customer service blogs in April 2005.)
Make or Break Moments
AUGUST 10, 2010
Posted by Deborah Chaddock Brown on August 10, 2010 under Customer Moments , Employee Moments , First Impressions | Read the First Comment Customer Relationships are just like good friends They sound similar but do they mean the same thing?
Make or Break Moments
JUNE 27, 2010
Posted by Deborah Chaddock Brown on June 27, 2010 under Customer Moments | Be the First to Comment I get confused sometimes, more often than not, some would say, about the right word to use. Which is customer service for your business? hmmm sounds like the same thing. It is perhaps MORE than a strategy or a tactic.
Make or Break Moments
AUGUST 27, 2010
Posted by Deborah Chaddock Brown on August 27, 2010 under Customer Moments | 2 Comments to Read I am working on writing a series of articles for a customer on the importance of developing and documenting business systems. But what about the customer service process? A few months ago a prospect called.
Make or Break Moments
JANUARY 1, 2010
This year Chris has selected Eco-systems, Owners and Kings to focus on for 2010. Each day as you set your agenda you can balance the list of tasks, networking events and busy work against your three words to see if you are remaining focused. I am still working on my three words for 2010 but my first word is NARROW.
Make or Break Moments
JANUARY 5, 2010
Companies need to quickly get on board with reading what is being said about them on line – hopefully it is ALL GOOD – but on the off chance it isn’t, Twitter will become the fastest, easiest, most visible way for companies to “nip it in the bud and show consumers they are on top of their customer service.
Make or Break Moments
APRIL 20, 2010
One of the authors, Rick Liebling Global Director, Client Management, for Taylor and author of the Periodic Table of Social Media Elements , graciously invited each of the over 170 contributors to share a little about their chapter in the upcoming book. You should. This time the focus is on Social Media. Thanks Rick!
Make or Break Moments
JULY 16, 2010
Here are the top ten winners: Change Forge Customers Rock Get Satisfaction Service with a Purpose Customer Service and More The Social Customer Manifesto Whos Your Gladys Dennis Snow’s Blog Amazing Service Guy Blog Customer Service en Visit Awarding the Web for the complete list of winners.
Make or Break Moments
JULY 20, 2010
It is also true with our customers. If we put them first in all we do – the customer service experience improves. I’l created a little booklet that offers 105 ways to put customers first. You often have to put their needs ahead of yours. So how do you start?
Make or Break Moments
JUNE 14, 2010
To talk about Seth’s book Linchpins and what it means to make yourself an artist in your field and consequently indispensible. Dan Wrona of Rise Partnerships had read the book and I cheated and listened to a recap at Polar Unlimited. The purpose? Two of us made the trek and I’m so glad we did. What is a Linchpin?
Make or Break Moments
JUNE 4, 2010
On June 14, 2010 at 8pm est – Linchpins around the globe will unite to share, network, connect and collaborate. Ever since his book Tribes came out and he invited the hale and hearty to purchase his book sight unseen two months before publication and join his TRIIIBES ning and band together – I have been a fan.
Make or Break Moments
APRIL 19, 2010
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Make or Break Moments
MARCH 22, 2010
Posted by Deborah Chaddock Brown on March 22, 2010 under Customer Moments , Expectations , Resolving Conflict | Be the First to Comment “Experience is what you get when you didn’t get what you wanted. That quote comes from Randy Pausch and his book The Last Lecture.
Make or Break Moments
AUGUST 3, 2010
Posted by Deborah Chaddock Brown on August 3, 2010 under Customer Moments | Be the First to Comment This weekend Scott Ginsberg started the sentence and asked readers to finish: CUSTOMERS ARE… Scott Ginsberg Customers are _ Michele Messina Long are an opportunity to be of service.
Make or Break Moments
MARCH 15, 2010
’s new book Peaks and Valleys. ’s new book Peaks and Valleys. ’s new book Peaks and Valleys. ’s new book Peaks and Valleys. Just like the One Minute Manager and Who Moved My Cheese , the book is set up in a story format to share the great insights of the author.
Make or Break Moments
APRIL 14, 2010
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Make or Break Moments
MARCH 9, 2010
Tags: BusinessWeek , customer first , customer focused , USAA Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.
Andrea Kalli
JUNE 17, 2010
VAClassroom has opened its registration doors to their “Summer Skill Camp 2010″, which will begin on July 6th. Where else can you learn 10 new skills over the summer that will help you increase your income opportunities in 2010? Virtual Assistant Training – VAClassroom Summer Skill Camp 2010 Rating 3.00
Andrea Kalli
JUNE 17, 2010
VAClassroom has opened its registration doors to their “Summer Skill Camp 2010″, which will begin on July 6th. Where else can you learn 10 new skills over the summer that will help you increase your income opportunities in 2010? Virtual Assistant Training – VAClassroom Summer Skill Camp 2010 Rating 3.00
Make or Break Moments
JANUARY 12, 2010
Tags: CBC , Entertainment Weekly , new shows for 2010 , reality television , Undercover Boss , Waste Management Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.
Make or Break Moments
AUGUST 13, 2010
SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)
Make or Break Moments
JANUARY 5, 2010
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Make or Break Moments
JUNE 16, 2010
Tags: being right , keep customers happy , Perceptions Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.
Make or Break Moments
MAY 7, 2010
Yours truly has a chapter in this book as well as in the Age of Conversation 2. With Drew McLellan and Gavin Heaton still firmly at the helm, the third book in the Age of Conversation series has become a veritable “who’s who” of the world’s leading marketing bloggers. Read all about it and then order your copy.
Make or Break Moments
AUGUST 7, 2010
I first learned about Treasure your Customer Day from Entrepreneur magazine in 2006. Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. But it certainly didn’t start there. You are truly a treasure in my life!
Make or Break Moments
APRIL 19, 2010
If we just think about how we’d like to be treated as a new customer, as a returning customer and even as a customer with a question/complaint/concern – then I think we’ll be able to understand what our customers want. Is it because it sounds so mushy? It is difficult to measure?
Make or Break Moments
MARCH 17, 2010
Posted by Deborah Chaddock Brown on March 17, 2010 under Communication , Employee Moments , Listening | Be the First to Comment I am always focused on the customer and our relationship with them but the other key component to successfully building a reputationfor putting customers first is how your employees feel about the whole thing.
Make or Break Moments
JANUARY 11, 2010
Tags: build relationships , garner trust , how customers feel , Maya Angelou , Oprah Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.
Laughing all the Way to Work
JULY 12, 2010
© Copyright Patricia Robb 2010 12 July, 2010 Admin in the Spotlight: Interview with Lynn Holgate, 2010 Stevie® Award winner Lynn Holgate, an Executive Assistant at High Performance Technologies, Inc. HPTI) in Reston, Virginia, has been awarded the 2010 Stevie® Award for Support Staffer of the Year.
Make or Break Moments
MAY 24, 2010
Tags: doing it right , making it right , Mark Twain Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.
Make or Break Moments
JULY 27, 2010
This past week I asked the question – how do you say thank you without using the words and Patrick Hazlewood had an awesome answer: Although every interaction with the customer is part of the “sale or “sale process, including post-sale follow-ups or customer service responsiveness, not everything must be a sales pitch.
Make or Break Moments
APRIL 15, 2010
Join a Group Posted by Deborah Chaddock Brown on April 15, 2010 under Connecting Moments , social media | Be the First to Comment If I were a betting woman I would say that you have joined LinkedIn. But it is also a great place to take the pulse of your industry and gauge what trends are on the horizon.
Make or Break Moments
AUGUST 18, 2010
Norma Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. Great meeting to learn about new sites, new social media techniques.
Make or Break Moments
APRIL 30, 2010
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Make or Break Moments
JANUARY 19, 2010
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Make or Break Moments
MARCH 13, 2010
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Make or Break Moments
JULY 13, 2010
A favorite customer of mine called last week and asked if we could meet for an hour. In Alan Alda’s book “Never Have Your Dog Stuffed… and other things I’ve learned, he talks about saying yes no matter what just to keep active in your industry. How do you pick up the conversation from there?
Make or Break Moments
JANUARY 4, 2010
They are creating separate pages for each product with a “one-page simple explanation of each specific product…Forget jargon-filled ads and book-like bank documents; the bank of the future needs to cut straight to the point. One of the changes being made effects the bank websites. Two enthusiastic thumbs up.
Make or Break Moments
FEBRUARY 25, 2010
I was reading the posts over at Small Business Trends (something I highly recommend you do) and ran across an article by Barry Moltz entitled the 10 Customer Service Trends of 2010. She’d read that this newest generation was taking on traits of their grandparents; embracing the homemade handicrafts.
Make or Break Moments
AUGUST 9, 2010
Tags: Bekah Facemire , building customer relationships , Drug Mart Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.
Make or Break Moments
APRIL 14, 2010
I put the question out there: “Has there been a time when you hated your customer – if so, what did you do to overcome the situation? Here’s one story from Claire: When I was younger, just starting out in a customer service/training role with an animal clinic, a very crabby couple would come in regularly with their dog.
Make or Break Moments
JUNE 8, 2010
Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. It has been suggested that I fire my cameraman and invest in a tripod and remote control.
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