The Small Business Blog

NOVEMBER 9, 2009

WinWeb – Your Office Online Simply the best way to manage your small business! Ideas – Small Business Quote of the Week » « Previous Entries This entry was posted on Tuesday, November 10th, 2009 at 8:00 am and is filed under SME News Round-up. External Links External Links SynergyOne.co.uk

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The Small Business Blog

NOVEMBER 2, 2009

WinWeb – Your Office Online Simply the best way to manage your small business! India Banking / Financial SMBs Are Set to Spend $1.24B on IT Infrastructure in 2009: SMBs in India in the banking/ financial sector are on track to spend $1.24B in 2009 on their overall IT infrastructure, up by about 3.5% — ST.

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The Small Business Blog

OCTOBER 26, 2009

WinWeb – Your Office Online Simply the best way to manage your small business! Some 75 per cent of SMEs say the economy will see an upturn in 2010, with 61 per cent confident about their business prospects for the coming year and 35 per cent predicting an improvement by January 2010, according to BT’s 2009 Business Pulse report.

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Make or Break Moments

JANUARY 1, 2010

Just like the Italian alleyway pictured above, I need to ensure that my focus is narrow, razor sharp, niched to a specific client/a specific service. How will you manage the resolutions you’ve established for this new year? If customer communication or social media is on your list, I hope you’ll give me a call.

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AUGUST 2, 2010

But ask yourself truthfully, would you answer “false&# to some of the following: If we have customer service training, we do not show the link between customer service and reaching our business goals. Our senior managers seldom interact with customers. with customers in the call center?

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APRIL 20, 2010

One of the authors, Rick Liebling Global Director, Client Management, for Taylor and author of the Periodic Table of Social Media Elements , graciously invited each of the over 170 contributors to share a little about their chapter in the upcoming book. This time the focus is on Social Media.

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JULY 20, 2010

It is also true with our customers. If we put them first in all we do – the customer service experience improves. Word circulates that your business is the customer-friendly business. A great gift for a new business owner or store manager, Put Customers First is just $9.95.

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The Small Business Blog

MARCH 30, 2010

WinWeb – Your Office Online Simply the best way to manage your small business! Don’t Underestimate The Importance Of Time Management by Stefan Töpfer on Mar 31, 2010 I’m sure everyone has had days, weeks, months or even years of feeling snowed under with work, stressed and like they have little time for family or friends.

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JANUARY 12, 2010

In the first episode an executive from Waste Management works on the front line, picking up trash, cleaning toilets and may even end up getting fired! The premise is a good one, my hope is that in future weeks we’ll see executives meeting their actual customer face-to-face.

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MARCH 17, 2010

In the book 30 Reasons Employees Hate Their Managers by Bruce Katcher I found that a number of the reasons employees hate their boss has to do with communication.

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MARCH 15, 2010

Just like the One Minute Manager and Who Moved My Cheese , the book is set up in a story format to share the great insights of the author. Our service cost us more to provide and soon fewer people could afford it. Sales fell, but due to our fame, management believed they could simply ride out the bad time.

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FEBRUARY 8, 2010

Do you have a crisis management plan for your organization? With Real Time Reviews a number one trend for 2010, you need to be ready to respond to online comments and concerns from customers. Customer-focused communication, like Toyota is using in their ads is the best. Communication is key.

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APRIL 14, 2010

I decided to take the challenge and give them the best customer service regardless of how they treated me. Apparently, they enjoyed the service so much that they tipped me! It was my first real “aha moment&# with a customer that I didn’t like. Check out more I Hate My Customer stories at my new blog.

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FEBRUARY 22, 2010

Some blame the economy or a lack of training or a lack of motivation or hiring the wrong people or bottom line management but the general consensus is that there is a growing problem with the attitude of our nation’s employees and how they treat customers. The discussions have talked more about the root of the problem.

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FEBRUARY 23, 2010

We are working on a project together and it was the first time I’d visited his shop. Expecting a typical auto repair store with worn carpet, car and truck magazines and ugly metal chairs I was pleased to walk into an inviting waiting area; warm, clean, comfortable.

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APRIL 15, 2010

As the news hit that we were in for tough economic times I asked the question “will the economy have an impact on the dollars you spend for customer service training?&# Mashable offers several tips for effectivley management your group. Paul Douglas of UBS decided to start a local group in Hudson, Ohio.

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LEADERASSISTANT.COM

APRIL 16, 2023

Kathleen served as an adjunct faculty member at the McCallum Graduate School at Bentley University from 2009 to 2019 where she taught the Psychology of Financial Planning in the CFP program. She currently teaches in the Business and Management School at Champlain College.

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Make or Break Moments

DECEMBER 25, 2009

But we still manage to create MAGIC together. Our customers feel the same way. Everything viewed through his young eyes was fresh and new. He wasn’t cynical or skeptical; he took things at face value. Remember when your business was young and you had that same sense of excitement and innocence about the possibilities?

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JANUARY 4, 2010

In a recent article in Advertising Age entitled Banks Turn Message Back to What Consumers Want , reporter Beth Snyder Bulik spotlights the fact that banks are listening the consumers and changing their message to one that includes the answer to ‘how can you help me manage my finances?&#

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JUNE 30, 2010

So if we keep that in mind – it should help us in a variety of ways: Putting ourselves in our customer’s shoes all of a sudden has new value If the competition is thinking about themselves and their success and you think about the customer – how will that change the experience from the customer’s point of view?

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JUNE 28, 2010

Several years ago I was a field manager with Pearle Vision in New England. How many managers are out there beating their dented heads against the wall when all along the answer is right there in front of them…at Sam’s Club! When I was a kid I would pretend they were cigarettes (hey it was before the Surgeon General).

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AUGUST 9, 2010

Bekah greeted every customer with more than just a smile and a warm hello – she KNEW her customers. Oh, management might have felt she talked to customers too long, but it was her friendship and genuine interest that kept us coming back between 8-4pm Monday-Friday. That’s where we met – at register 5.

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JANUARY 5, 2010

Companies need to quickly get on board with reading what is being said about them on line – hopefully it is ALL GOOD – but on the off chance it isn’t, Twitter will become the fastest, easiest, most visible way for companies to “nip it in the bud&# and show consumers they are on top of their customer service.

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MARCH 17, 2010

It started with a bad experience and when he called to complain and went up the chain of command he had his first encounter with John Fleming.

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JANUARY 29, 2010

I changed my account and paid for premium service thinking that maybe there was a glitch in the free service. It included another customer service address to contact. This is my first time using their service and could have been a long and mutually beneficial relationship as I am now using their premium service.

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JUNE 15, 2010

What the customer wanted was irrelevant. As a new store manager at Pearle Vision, I was familiar with that selling tactic and didn’t approve, however, I did believe in rewarding my associates.

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MAY 11, 2010

I am a customer service trainer, and in training I reiterate the importance of the customer relationship. In this day and age, customer service falls by the wayside, but I like how you focus on the whole relationship, instead of just a customer transaction. So few people do that. People loved that.

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The Small Business Blog

AUGUST 28, 2007

WinWeb – Your Office Online Simply the best way to manage your small business! Small Business Failure – Reason: Management Control by Stefan Töpfer on Aug 28, 2007 The typical scenario is you work hard all week , have no live and at the end of it all little money to show for it. External Links External Links SynergyOne.co.uk

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Office Dynamics

OCTOBER 15, 2014

Simple Abundance: A Daybook of Comfort and Joy by Sarah Ban Breathnach (2009). Grand Central Publishing; Reissue edition (September 9, 2009). I’d like to share a book that I love, love, love – as it helps me keep centered and grounded. The post Hearing the Message appeared first on Office Dynamics.

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The Small Business Blog

AUGUST 8, 2010

WinWeb – Your Office Online Simply the best way to manage your small business! They all have to do their part by providing excellent customer service. Without exception, all of your staff need an in-depth knowledge of the product or service that you provide. External Links External Links SynergyOne.co.uk

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The Small Business Blog

OCTOBER 10, 2007

WinWeb – Your Office Online Simply the best way to manage your small business! Managing A Small Business In A Recession by Stefan Töpfer on Oct 10, 2007 Here in the UK we had the “ Pre Budget Report &# yesterday. Surviving A Recession Said on February 23rd, 2009 at 4:30 am Hello Stephan, Good advice as usual.

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The Small Business Blog

JUNE 4, 2010

WinWeb – Your Office Online Simply the best way to manage your small business! Marcus founded Direct Sitters in March 2009 after always dreaming of running his own company, and seeing a gap in the market for a short-term house sitting service. External Links External Links SynergyOne.co.uk Digg Furl Netscape Yahoo!

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The Small Business Blog

MAY 18, 2010

WinWeb – Your Office Online Simply the best way to manage your small business! by Stefan Töpfer on May 19, 2010 While we all hope to make our customers 100% happy all of the time, and this must of course be what we strive for, there will be occasions where a customer is less than happy with the service you have provided.

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The Small Business Blog

MARCH 21, 2010

WinWeb – Your Office Online Simply the best way to manage your small business! Make the necessary changes once you know exactly what your customers want. Evans Said on March 30th, 2010 at 9:49 pm Good points stefan, I believe good customer services is the key to survive in today’s economy.

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The Small Business Blog

NOVEMBER 19, 2009

WinWeb – Your Office Online Simply the best way to manage your small business! Opinions – Small Business Quote of the Week » « Previous Entries This entry was posted on Friday, November 20th, 2009 at 12:08 am and is filed under WinWeb. External Links External Links SynergyOne.co.uk Digg Furl Netscape Yahoo!

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The Small Business Blog

NOVEMBER 13, 2009

WinWeb – Your Office Online Simply the best way to manage your small business! Ideas – Small Business Quote of the Week by Stefan Töpfer on Nov 14, 2009 A small business quote keeps you thinking, inspired and entertained. External Links External Links SynergyOne.co.uk WinWeb TV Free Small & Home Business Videos for you.

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The Small Business Blog

DECEMBER 18, 2009

WinWeb – Your Office Online Simply the best way to manage your small business! Ethics – Small Business Quote of the Week by Stefan Töpfer on Dec 19, 2009 A small business quote keeps you thinking, inspired and entertained. External Links External Links SynergyOne.co.uk Clare Short (b. Clare Short (b.

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