Make or Break Moments

JUNE 12, 2010

Here’s what I said: I believe if we use social media as a way to connect – then yes, it can build wonderful relationships; with industry leaders as well as our customers/prospects. The comments are interesting – some that agree and some that don’t. All one way “look at me and buy from me&# posts.

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

JULY 9, 2010

So what does it take to be a computer business and stay a vibrant and valuable resource for 35 years in an industry that has had more changes than “Carter has liver pills?&# is celebrating their 35th year in business. is celebrating their 35th year in business. They no longer require a full room but can be stored in your pocket.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 14, 2010

Will people forget that his ego seemed to shine brighter than his gifts to the industry? You may say that as a professional sports celebrity – he should have only considered himself. If that is the case, I wonder – what will be the long term affect with the fans?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 13, 2010

In Alan Alda’s book “Never Have Your Dog Stuffed… and other things I’ve learned,&# he talks about saying yes no matter what just to keep active in your industry. His example is saying yes to keep food on the table.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 20, 2010

Consider this quote: “Companies spend 6 to 10 times more to acquire new customers than they do to retain existing customers.

Customer Service 100

Customer Service 2009 2010 2008 100

Make or Break Moments

APRIL 30, 2010

We have a make or break opportunity available to us when we use social media to actively listen to what is being said about us and our industry and to query those consumers for what is important to them. I have put together a Customer-Focus Social Media Strategy workbook that I offer FREE to help get you started.

Social Media 100

Social Media Customer Service 2009 2010 100

Loosely Speaking

FEBRUARY 9, 2010

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs AZVAs Podcast Episode 1 Tuesday, February 9, 2010 at 2:34 pm // By: ktcosmos // Category: AZVAs Podcast , Life of the Virtual Assistant AZVAs Podcast launches today! Task Crate was founded in 2008 by his wife and partner Jennifer Talbot. Episode 1: February 2010 [.]

Google Docs 100

Google Docs 2002 Dropbox 2010 100

Make or Break Moments

MARCH 15, 2010

We provided a great service at a good price-the best in out industry. ’s new book Peaks and Valleys. ’s new book Peaks and Valleys. In one example in the book the wise one man on the peak tells the story of a once great company: “When I was younger, I worked for a very large and famous company.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 14, 2010

I belong to several; local groups with a variety of business types and industry specific groups for speakers, writers, customer service and HR professionals. I love the lively discussions that happen on LinkedIn in the various groups. I have answered questions and joined/started discussions but I felt like something was missing.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 13, 2010

How often are we ungrateful of: Our customers when they have demands Our employees when they do something wrong Our boss when they ask too much Our industry when it doesn’t respond like we’d hoped The little things in life The economy is tough and we can find ourselves wallowing in the land of the ungrateful. Ungrateful.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 7, 2010

The article details the survey particulars (about 500 people per country surveyed), the worst hit industries, what ticked customers off and what set businesses apart. Further investigation from CustServ’s blog led me to the article from Genesys that shares the details of the customer service survey of 16 countries.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MAY 11, 2010

I have been going and doing my weight training three times a week and the cardio bike thing ever since. He told me how to fix the cardio workout – MAN WHAT A DIFFERENCE – and tomorrow he’s showing me a new weight training program. No change. No change in the routine. I think I should be afraid; very afraid.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 1, 2010

Best selling author – noted speaker – he is a gem in the industry of marketing and social media. His THREE WORDS are a classic strategy to focus your year and I’m a big fan! This all happened because Sheila GAVE me a high compliment with a recommendation.

Customer Service 100

Customer Service 2009 Social Media 2008 100

Make or Break Moments

FEBRUARY 1, 2010

We can get wrapped up in our industry and forget that most normal people don’t live and breathe our world and as such – probably aren’t familiar with our abbreviations or jargon. Rather than try to communicate multiple thoughts in a single message – talk through one item before moving on to the next. Avoid jargon.

Customer Service 100

Customer Service 2010 2009 2008 100

Loosely Speaking

JUNE 2, 2010

Our interviews with Jeannine Clontz , VA Biz Coach (and this month’s episode sponsor) and Jennifer Holstad of A Byte in Time. In 2008, she established her VA Coaching practice to reach a larger number of VAs while sharing her valuable insights and coaching expertise to help VAs improve their business success.

2005 100

2005 2010 2006 Restaurants 100

Make or Break Moments

MAY 7, 2010

Back then, the marketing industry was abuzz about how citizen marketers were changing the landscape, whereas the second two editions have revolved primarily around the growing field of social media and how its methodologies have affected marketing as a whole. Within seven days they had commitments from 103.

Social Media 100

Social Media Customer Service 2009 2008 100

The Small Business Blog

NOVEMBER 9, 2009

As I mentioned in my CNBC interview last week , these high interest rates take all the profit margin out of the business that can be done out there. My argument is the mass media has perpetuated and hindered public and small business (within the service industry mainly) spending. Who the hell made Sugar a Lord anyway any why?

2009 100

2009 2007 2008 2006 100

Laughing all the Way to Work

DECEMBER 17, 2008

© Copyright Patricia Robb 2010 17 December, 2008 Anyone can be an Administrative Assistant, right? We have been the industry filing experts since 1985, and have found that the key to successful filing is to find the products /solutions that fit your needs. Admin in the Spotlight: Interview with Lynn Holgat.

Time Zones 100

Time Zones Filing IAAP 2008 100

The Small Business Blog

MAY 8, 2006

Firstly, you need to understand in the UK there is no requirement to have any formal training or qualifications before calling yourself an accountant. I feel 2008 will see the efforts of the accountancy bodies see results, in the form of legislation. But what if you don’t know anyone who can make a recommendation, what next?

2006 100

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