2008 Customer Service Interviewing Magazine 
Make or Break Moments
AUGUST 7, 2010
I first learned about Treasure your Customer Day from Entrepreneur magazine in 2006. Customers don’t think of themselves as revenue oceans; they simply want you to delight them. Here’s an article by Sydney Barrows offering 6 Ways to Treasure Your Customer. Building customer relationships is a passion for me.
Make or Break Moments
FEBRUARY 23, 2010
Expecting a typical auto repair store with worn carpet, car and truck magazines and ugly metal chairs I was pleased to walk into an inviting waiting area; warm, clean, comfortable. Even better – the magazines were more to my liking with a recent copy of People Magazine.
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Make or Break Moments
JANUARY 27, 2010
SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)
Make or Break Moments
FEBRUARY 15, 2010
He wanted Harvard Business Review and I offer People Magazine. Make sure you are the right solution for your customer – you’ll both be happier. A website project for a company managing liquidation sales. The guy was awesome. The company terrific. The challenge was in writing styles. But it was stressful for both us.
Success
FEBRUARY 15, 2022
In honor of the 125th anniversary of SUCCESS , we’re extending the spotlight beyond the household names to the everyday leaders who reflect the true value of our magazine: impacting others in a positive way. His Get Attitude podcast won a Communicator Award for Diversity & Inclusion for his 8:46 Interviews Stories of Black America.
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